Maggie SMORAWSKA

En résumé

Entreprises

• Hotel Belle Meuniere Nice - Receptionist

  2015 - 2016 My reponsability included: greeting, registration and assigne rooms to guests, building good relationship and rapport with guests to make them feel comfortable,resolving any complaints, booking meetings, arranging couriers, keeping the reception area tidy, sorting and distributing post, organisation of transfers and trips.
  
  J'étais responsable de: l'accueil du client en français, polonais et anglais, contrôle de la réservation (dates d'arrivée, de départ), présentation des chambres disponibles, contrôle des modalités de paiement,contrôle de la répartition des chambres en cas d'accueil de groupe, réponse au client pendant la durée du séjour sur des questions d'ordre pratique, touristique,prise de réservations, gestion de la facture de l'arrivée au départ du client,encaissements, tenue du secrétariat de la réception, communication avec les autres services et notamment celui des étages,transmission des consignes et commandes aux services concernés,c ommunication avec des agences de voyage, tours operators,…

• Hotel Carlton Beaulieu sur Mer - Summer Intern

  2014 - 2014 - Responsibility for breakfeast, lunch and bar/beverage service,
  - Contact with the clients
  - Tourist information
  - Front office

• F5 Konsulting - Trainee

  2011 - 2011 Internship in European's Project Department
  - Responsibility for promotion campaign,
  - Organisation of the conferences
  - Office Work
  - Part of a team
  - Searching for informations
  - Complementing the database
  
  

Formations

• Université Lille 2 Droit Et Sante

  Lille 2014 - 2014 Finance- ERASMUS
  
  Financial Accounting
  Management Accounting
  Marketing and communication
  Personal Finance
  French language

• Cracow University Of Economics (Akademia Ekonomiczna W Krakowie) (Kraków)

  Kraków 2012 - 2014 Master
  
  Tourism and recreation in human psychophysical development
  Tourism in Protected Areas
  The History of Culture
  The Marketing of Tourism Services
  Tourism Planning
  Strategic Management
  The Organisation of Congresses and Business Tourism
  Sociology of Lesure
  IT in Tourism
  Communication Techniques in Tourism
  Management Accounting
  Tourist Regions
  Agritourism
  Marketing Research in International Tourism
  Tra

• Université Adam Mickiewicz, Poznan, Pologne (Poznan)

  Poznan 2009 - 2012 Bachelor
  
  Economy
  International law
  Processes of political integration in Europe
  European legal tradition - public law
  European Union competition law
  Economic integration of Europe
  Organization and the creation of a European Union law
  Free movement of services
  Introduction to EU policies
  Contemporary political ideologies
  European human rights system
  The common economic policy of the EU
  Regional policies of

Réseau

• Pascal LEGASSE