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Manon FERRANDI

NUREMBERG

En résumé

Make your career a beautiful journey.

Working in a multicultural environment has always attracted me. During my trips abroad, my training in International Business and my internship in the International Relations Office in the University of Cagliari, I’ve increased my written and verbal communication skills in English, Italian and German languages. These enriching experiences have allowed me to develop a global point of view learning how to better handle cultural differences and expectations.

I have a real passion for international openness, and I want to share my ethical principles and environmental values. Indeed, as a professional, I will be able to educate and guide your stakeholders towards a responsible and sustainable development of the company, respectful of cultures and territories.

Mes compétences :
Étude de marché
Visual merchandising
Mobilité internationale
Relations internationales
Commerce international
International business development
Audit
Rédaction
Relationnel
Chargé de clientèle
Gestion de la relation client
Travail en équipe
Langues étrangères
Management
Gestion de projet
Marketing

Entreprises

  • Il Rossini - Waitress

    2016 - 2017 Table service, order taking (German, Italian and English), customer welcoming, responsible for the cash register, bartending, bookings plan handling.

    Skills : Mastering foreign languages, Versatility, Reactivity, Stress handling.
  • Créateurs de Liens - Project Manager

    2016 - 2016 Tasks : Prescription, participation in exhibitions, receptions, Leading projects from A to Z : initial contact with the client, creating specifications (hotel, activity, evening, transport), establishing contact with providers, creating budget, customer meetings, ensuring the good proceedings of the event, team interns coordination, Prospecting, Operating as the lead point of contact for any and all matters specific to the clients, Developing a trusted advisor relationship with clients and external providers, negotiating.

    Skills : Knowing how to work on different projects simultaneously, sense of priorities, mastering foreign languages ​​: editorial and verbal skills, teamplayer, versatility, organization, creativity, understanding of needs.
  • Solidarité Sida - Volonteer

    2016 - 2016 Associative environment Solidarité Sida (HIV formation, awareness-increasing missions, meetings between volunteers, Solidays participation).
  • Pullman Hotels & Resorts - Chief Hostess

    2015 - 2015 Tasks : Management of booking, billing and daily operations, responsible for maintaining a pleasant and healthy working environment, conflict resolution.

    Skills : Mastering foreign languages, Mastering office software, Public speaking, Teamplayer, Ability to integrate a team, Reactivity, Organization.
  • Radisson Blu Marseille Vieux Port - Head Waitress

    Marseille 2015 - 2015 Tasks : Training and leading a team of 6 people, managing individual and group bookings, conflict management, responsible for the cash register, table service, room service, bar.

    Skills : Mastering foreign languages, Public speaking, Teamplayer, Reactivity, Organization, Versatility, Physical resistance, Skill to promote the structure’s values.
  • Costa Cruises - Hostess

    2015 - 2015 Tasks : Management of passenger embarkation and disembarkation, registration and verification of documents, litigation management.

    Skills : Mastering foreign languages, Public speaking, Teamplayer, Rigor, Requirement, Versatility, Understanding of needs, Reactivity.
  • International office - University of Cagliari - International Coordinator

    2014 - 2014 In the International Relations Office of the University of Cagliari :
    Retail Marketing : Developing Product in educational sector (Implementation of Italian courses for foreign students) : Creating market studies, developing promotional materials, community management strategy.
    Coordination : Managing relationships between outgoing and incoming international students and administration of the various institutions.

    Skills : Mastering foreign languages ​​: editorial and verbal skills, Mastering office software (administration and image processing), Public speaking, Openness to others cultures, reliability, requirement, good listening skills.
  • Foghorn's, Cagliari, Italy - Waitress / Bar Waitress

    2013 - 2014 Tasks : Table service, order taking, customer welcoming, responsible for the cash register, bartending, room handling, community management regarding events relative to international students.

    Skills : Mastering foreign languages, Versatility, Good communication skills, Reactivity, Creativity.
  • Le voyage à Nantes - Hostess

    Nantes 2013 - 2013 Tasks : Working in the Carrousel des mondes marins (Voted the most original attraction of the world in 2013). Welcoming French and foreign customers, seating management, compliance with safety rules.

    Skills : Mastering foreign languages, Good communication skills, Adaptability, Teamplayer, Rigor, Reactivity, Creativity.
  • Hollister & Co - Ambassador

    2012 - 2013 Visual Merchandising : Preparation and installation of the store before opening, maintaining the brand standard, briefing of the store’s sales team.
    Retail : Once opened store preparation, knowledge of new trends, sales.

    Skills : Ability to integrate an international team, adaptability, understanding of needs, rigor, organization.

Formations

  • Université De Toulon Et Du Var

    La Garde 2014 - 2016 Master's degree

    Creating ethical charter for Fouquet's in Paris, eco-tourism Analysis and Action Plan for Hotel Plein Sud *** in Hyeres, tourist guide in Italian, Communication for Hotel Celenya ** in Toulon, tour creation for Tourist Office in Toulon.
  • Université De Nantes - UFR Sciences Et Techniques

    Nantes 2011 - 2014 Bachelor's degree

    3rd year of the degree spent in the University of Cagliari (Italy).
    Advertising & marketing analyses on Le Coq Sportif, French/ Italian Interpreter, Translations in German/French , Italian/French , English/French, Foreign Languages ​​and Civilizations, Law, Economy, International business, Administration.

Réseau

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