My Professionnel Objective is to serve a company that puts to use my skiffs, with the aim of meeting business objectives.
Mes compétences :
Sales
Customer Relationship Management
Entreprises
Camair Co
- Customer Service Supervisor
2013 - 2015
• Prepare flights packets for station manager supervision
• Anticipate the day’s activities
• Guarantee ground handling performance targets such as flight punctually, check-in standards and baggage delivery times
• Guarantee the respect of standard check-in and closure time
• Maximize revenue from excess baggage collection and secure additional interline traffic
• Conduct briefing and debriefing for every flight
Camair Co
- Vip Lounge Agent
2011 - 2013
• Providing superior customer service to Lounge guests
• Continually working towards enhancing Brand standards
• VIP Lounge Team leader
• Customer Loyalty programs
• External Relations in Camair-Co agencies
• Take care of Transit clients (VIP)
• Responsible for inventory management at VIP lounge.
• In charge of the processing of the passengers from their check-in to their boarding in the plane
• Handle incoming queries regarding all services, ensuring all are answered promptly and professional
• Process ticketing orders in a timely manner.
DHL
- Customer service agent
Roissy en France2010 - 2010• Front line services and information provision on DHL services
• Provide orientation for customers
• Anticipate and prioritize the day’s operation in advance.
• Perform duties such as meet and greet clients, respect first class telephone etiquette,
• Perform supervision of the outsourced duties for couriers:
• Work as part of a team to take appropriate and immediate action in the event of service delivery issues.
Douala Bercy
- Sales manager
2010 - 2011• Created and proposed concepts for corporate actions.
• Organized and managed events for corporate bodies and Gala events.
• Designed and conceived Sales offers for Event organizers and promoters
