Mark DEMPSEY

En résumé

Entreprises

• Airbus - Freelance Consultant - Technical Project Manager

  Blagnac 2012 - maintenant 6 month mission - extended to 18 months- Project Manager for the integration of Airbus suppliers deploying machine to machine (M2M) interface with the AirSupply logistic collaboration hub. The project to migrate 600 suppliers to AirSupply was successfully completed on time, budget and quality. I now lead run-mode deployment of new suppliers and those upgrading to M2M.

• Verizon Business France - Systems Engineer & Projet Manager

  PUTEAUX 2006 - 2010 Note: Verizon aquired MCI Worldcom in 2006. My post was unchanged
  Responsible for development & upgrade of the European Network Management System (NMS) {A multi-layer IT system of 84 servers, 8 software applications, >80 users, managing >6,000 network elements of 15 different types}. Full life cycle from inception & design to implementation, testing and hand over - gathering business requirements, researching solutions, cost estimation, budget planning, business case justification, planning, purchasing, tracking, controlling & reporting.
  • 2008 European NMS Refresh, $780K: Improved reliability and serviceability by replacing obsolete server hardware, operating systems and updating NMS software
  • 2009/10 European End to End Provisioning, $1.8m: Enabled earlier revenue, reduced customer waiting time and cut repair costs by proposing and implementing an automated end to end provisioning system for the European network
  • 2009/10 NMS Upgrades, $2.2m: Enabled space and cost savings by upgrading European NMS to support deployment of new network functions and features

• MCI France - Systems Engineer & Projet Manager

  2004 - 2006 Note: I transferred from MCI UK to France in the same role in 2004
  Management responsibility for development & upgrade of EMEA Network Management System (NMS) architecture. Full life cycle from inception & design to implementation, testing and hand over - cost estimation, budgeting, funding, purchasing, planning, tracking, controlling & reporting.

• MCI Worldcom - Network Management Systems Engineer / Project Manager

  2000 - 2004 Responsible for defining & designing EMEA Network Management System (NMS) strategy, architecture and solutions.
  • Developed NMS functional & operational knowledge base
  • Designed and documented NMS solutions for network upgrade & expansion projects and customer special bids, including low level IDN connection & address requirements
  • Defined and designed NMS strategy & architecture within Europe to meet strategic objectives - centralised with system resilience and site redundancy
  • Managed the project to implement centralised, resilient, site-redundant NMS system architecture.
  • Managed projects from inception, through design, implementation, testing and hand over

• TTC UK - Instrument Service Centre Manager / Service Engineer

  1995 - 2000 Instrument Service Centre Manager 1997 to 2000
  Responsible for planning & controlling service, repair and test of LAN/WAN test instruments.
  • Recruited, developed and equipped the service team
  • Established documented standards and procedures
  • Established & maintained spares holding
  • Achieved and maintained accreditation to ISO 9002
  • Established system to measure service performance and set pricing
  • Consistently exceeded customer satisfaction targets
  • Interfaced with USA production test & service centre, EMEA Sales and UK customers
  
  Service Engineer 1995 to 1997
  Repair, upgrade, calibration & test of a wide range of LAN/WAN test instruments.
  • Acquired expertise & skills in LAN/WAN protocols and test techniques
  • Performed fault-finding, component level repair, upgrade, calibration and test
  • Estimated costs. Documented results. Produced customer reports

• Watkins-Johnson UK - Head of Support / Service Engineer

  1980 - 1995 Head of Support 1990 to 1995
  Responsible for planning & controlling service, repair, production test & field support.
  • Maintained BS5750/ISO9000 accreditation for repair and test
  • Managed tasking contracts to research and procure spares, parts and services for UK government agencies (largest valued at £2 million)
  • Managed customer meetings. Produced meeting minutes and reports
  
  Service Engineer 1980 to 1990
  Fault-finding, repair, alignment & test of RF & microwave receiving equipment to ISO9000.
  • Performed fault-finding, programming, repair & test of ATE (Automated Test Equipment); learned operation, programming & repair in USA; taught Korean personnel in Korea
  • Carried out component level fault-finding, repair, alignment & test of analogue and digital RF & microwave receiving & signal processing equipment
  • Production test, on-site installation, field support, test & repair of antenna, signal distribution systems and airborne electronic warfare equipment
  • Trained customer technicians
  • Wrote test procedures. Documented results
  • Estimated costs. Wrote customer reports

• Royal Air Force - Sergeant, Electronic Engineering

  1970 - 1980 Sergeant, Electronic Engineering 1975 to 1980
  Responsible for servicing and rectification of radar, communications and flight systems on VC10 and Belfast transport aircraft.
  • Supervisor of 10 tradesmen on avionics servicing and rectification
  • Aircraft documents controller and ‘crew-chief’ responsible for pre-flight checks
  • Three detachments to Hong Kong supporting intensive flying programs for Ghurkha trooping, with sole responsibility for avionics servicing
  
  Corporal, Electronic Engineering 1973 to 1975
  Two-year intensive training on radar, communications and flight systems on VC10 and Belfast aircraft. First, second and third line servicing and rectification experience.
  
  Apprentice, Electronic Engineering 1970 to 1973
  Three-year apprenticeship. Intensive training in electronics, telecomms, comms, radar and flight systems. Graduated top of class of 18.

Formations

• Royal Air Force School Of Technical Training (Wolverhampton)

  Wolverhampton 1970 - 1973 Electronics, Avionics &Telecoms
  
  RAF Technical Apprentice 119 Entry

• St Wilfrid'S Catholic Comprehensive School (Crawley)

  Crawley 1964 - 1970 GCSE, O & A level

Réseau

• Aminata NIONO

• Arnaud DE RIEDMATTEN

• Cédric DELTHEIL

• Didier MAUMEJEAN

• Julien MARRE

• Laura PÉRION

• Marc DELOR

• Marc LINDEN

• Sandrine SALAÜN