Mary NGWA

En résumé

Entreprises

• Spectrum Group Douala - SALES / CUSTOMER SERVICE SUPERVISOR

  2008 - maintenant Role
   Handle all contracts and negotiations. Ensured reliable quality service to all customers.
   Update forecast data- maintaining customer files & communicating information to team members.
   Manage schedules-keeping the department organized, confirm appointments & input expense reports.
   Control stocks & place orders for inventory. Pay office materials & internet Kits needed.
   Flexible enough to handle unforeseen challenges- resourceful & have multitasking abilities.
   Provides administrative support to team members.
   Process and send out monthly statements, provide backup, and update E-Mail data base.
   Responsible for department scanning, and handles special projects.
   Compiled various bi-weekly and monthly reports.
  Achievements:
   Coordinated, supervised daily, weekly, monthly activities of team members.
   Provided feedback to team and monitored performance against established business objectives.
   Ensured adherence to standard policies and procedures
   Train and Manage commercial agents on B2B to target SMEs with MTN offers.
   Follow up selling, activation and installation activities.
   Follow up and verify SLA of products and services delivered by sales agents.
   Define weekly, monthly and quarter Action plans with sales team to meet objectives.
   Support marketing activities by attending trade shows, conferences and other marketing events Embed “active collaboration” campaign amongst colleagues.

• Spectrum Group Douala - Responsable caisse

  2008 - 2010  Cash handling, customer service, balance drawer, maintain cash records and provide bookkeeping.
   Greet customers entering establishment.
   Control the quality of paper money using a money detector.
   Control petty cash, ensure payment of office materials needed.
   Banking of all cheques & cash as required.
   Prepare customer’s invoice (Quick book).
   Prepare & send daily, monthly and annual reports.
   Manage Documentum for all invoices. Achievements:
   Provided the highest level of prompt and friendly customer service which increased client base by 30%
   Redesigned the checkout procedure by employing effective procedures to decrease the chances of errors.
   Made a significant increase in sales by up-selling merchandise displayed at the cash counter.
   Attained success in balancing cash following many discrepancies in cash-against-items-sold.
   Delighted the customers with consistent and pleasant service which resulted in a 30% increase.
   Kept the work area clean, well stocked, and organized – Increased efficiency by 20%
   Reduced waiting time for customers by providing quick services.
   Followed appropriate procedures for cash handling. Trained new cashiers
  

• Zemenjuoh Chambers Kumba -  Personal Assistante

  2004 - 2006  Provided administrative support to attorneys / chartered bailiff in a legal environment.
   Prepared legal documents and correspondence, such as summonses, complaints, motions, appeals, subpoenas, and pretrial agreements. Also assisted with legal research and investigations.
   Coordinated and prioritize work assignments to meet the firm deadlines and objectives.
   Handled highly confidential documentation. Communicated with clients concerning legal issues.
   Collaborated with internal/external resources to complete assignments. Assessed law information and anticipated issues to make effective decisions.
   Planned and coordinated the administrative, financial and social aspects of the chambers.
   Cash handling; - Prepared bills and invoices, received payments for all legal transactions.
   Entered payment of over 6.000.000 fiscal. Make deposits at the bank.
  

• SONARA - Assistante RH

  2003 - 2004  Worked closely with department; assisting line managers to understand and implement policies, disciplinary procedures, absence management.
   Perform wage & benefit comparability study on employers /employees.
   Assisted with the administration of the day-to-day operations of the human resources functions and duties by carrying out responsibilities in the following functional areas: departmental development, employee relations, training and development, benefits, compensation, organization development, executive administration, and employment.
   Review union contracts for class and compensation information.
   Control and classify documents of personnel and employees.
   Kept organization’s personnel records up-to-date. Keep track of employees' address changes, changes in job titles, benefits, and salaries.
  

Formations

Pas de formation renseignée

Réseau

• Dupin CHETCHOUA

• Job MBENDA

• John John NSOGA

• Michel Gabriel TOUKAM

• Serge KROU

• Serges OSSENDE NKADA

• Yves BERGOGNON-CARMEILLE*DIT YVES CARMEILLE