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Checkpoint Systems
- Customer Service and Installation planning - Team France Manager
MONTIGNY LE BRETONNEUX
2013 - 2015
- Motivated, trained and supported a team of 10 people from different background to fulfill the company goals
- Maximised the billing figures every month (up to 3 million monthly) to reach company budget.
- Ensured a customer oriented service with high quality standard.
- Customer Service: Sales and Service order: improved accuracy (99%), accelerated order entry (24 hours creation deadline) + reduced consumables backlog to minimum.
- Installation Planning: ensured a quick planning and the completion of the installation in the agreed delay with customer (sign off reception in the 48 hours of the installation + complete delivery of the materials).
- Participated in the development and implementation of different project (warehouse, software)
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Checkpoint Systems
- Order Management Process Owner - Europe Shared Service
MONTIGNY LE BRETONNEUX
2012 - 2013
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Checkpoint Systems
- Coordinator Customer Service France
MONTIGNY LE BRETONNEUX
2010 - 2012
- Coordinated the daily workload (order entry, delivery follow-up, master data mgmt.).
- Reorganized and created new internal tools to improve access to critical information (Price, sales conditions)
- Managed and shared the workload inside the team to improve order entry accuracy (entry mistakes reduce by 50%) and effectiveness
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Checkpoint Systems
- Customer Service Representative France & MEA
MONTIGNY LE BRETONNEUX
2008 - 2010
- Entered in SAP all orders and also big deals (up to 100 orders /day) and answered phone calls.
- Answered to customer request either in French or in English.
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Alice Internet
- Call Centre representative
2008 - 2008
- Ensured quality sales in Outgoing calls to prospect -Up to 80 calls per day.
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Monte-carlo SBM
- Purchaser assistant - Food Department (internship).
2007 - 2007
- Sourced suppliers to ensure the best variety and quality of goods.
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GE Healthcare
- Finance department Intern
2005 - 2005
- Trained the warehouse and office people on the Oracle Inventory module and coordinated the inventory counting teams and data entry in Oracle.
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AccorHotels
- Waiter (part time job)
Paris
2001 - 2008
