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CVWarehouse NV/SA
- Partner, CIO
2004 - maintenant
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Unisys-Optimum
- Business Development Manager SAP
2002 - 2004
As Business Development Manager:
Developing the SAP Practice of Unisys by prospecting at SAP existing customer base and SAP Installed base for projects in Business Intelligence, CRM, Portals and Supplier Relationship Management.
Manage Alliance and SAP-lead opportunities
Facilitate new and existing Customers
CRM Solution Architect: share my experience with customers, prospects and colleagues to map their business goals and processes into IT-side solutions in an optimal way: Which processes are best supported by the ERP application suite in the back-office, the CRM application suites, mobile solutions and datawarehousing in the front-office? What is the best integration strategy seen the current systems, processes and budget?
Project Leader and Service Account Manager critical accounts (Interbrew, VRT, Group 4…)
Evangelize CRM and SAP Portals through customers, partner and prospect presentations, as a teacher at SAP University, fairs, partner trainings, keynote speeches…
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Siebel Systems
- Principal Sales Consultant
1999 - 2002
As Principal Sales Consultant:
Siebel Solution Architect: Map customer business processes to Siebel Solution offering. Industry specialty: Pharma, Automotive and CPG-Retail
Presales Project Management: Map prospect business processes into a tangible business case and build and present Proof of Concept platforms.
Started Siebel Systems BeLux with 2 SAP colleagues.
Creation of the legal company, management of social rules, recruitment of 16 employees (sales, presales and technical account managers)
Developed the Mid-Sized market through channels (INFront and Axias) in Belgium and Luxembourg
Developed the Enterprise Market in Life Sciences, Communications, Automotive, CPG and Services sectors,… except Financial Services
Evangelized CRM through customers, partner and prospect presentations, Industry fairs, partner trainings, keynote speeches, Business Schools…
Managed the BeLux Alliances and partner-lead opportunities with all major software houses and implementation partners (Arthur Andersen, KPMG Lux, Bureau van Dijk, PWC, IBM Global Services, Siemens Business Services, Accenture, Sitel, Avaya, Dimension Data, Jacada, Cognos, Deloitte
Facilitated new Customers: Solvay, Alcatel, Deloitte, Bridgestone Firestone Europe, Janssen, Boehringer, ASML, Honeywell, Winterthur, Xircom, Vlaamse Regering, KBC Verzekeringen, Novartis, Smals MvM
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SAP
- CRM Product Manager South West Europe
Paris
1995 - 1999
As CRM Product Manager South West Europe (GBU):
Managed the South Europe Rollout of SAP CRM as part of international team of 12 Product Managers and Marketing Managers
Developed Sales and Marketing strategy for the SAP Sales force in 5 countries (Belgium, Luxembourg, France, Spain & Portugal)
Coached all sales employees on site and through trainings to introduce the business value of SAP CRM into their accounts
Introduced the SAP CRM solution in Belgium, Luxembourg & France through customers and prospect presentations, fairs, partner trainings, Business School programmes…
As Customer Support Manager Critical Accounts
and Senior Logistics Consultant: (May 1996-June 1998)
Accounts : Bayer (Agfa), Associated Weavers, Balta, Belgacom, Belgacom Mobile, CWA, Domo group, Janssen, Kone, North Sea Petrochemicals, Novartis (Sandoz, CIBA Geigy), Petrofina, Raychem, Solvay, Sidmar, Stow, SWIFT, Yplon, Zeneca …
Duties and Responsibilities:
Crisis management
Ensure smooth implementation in close collaboration with project management, support management and escalation management. Defend customer’s interest with and through service and support in going live, migration and upgrade phases.
Customer Satisfaction Visits and back reporting to sales, service and support organisation
Customer education (ISO9000 roll out, mutual commitment…)
Customer project coaching : correction support, development strategies, backup strategies, do’s and don’ts, project documentation, patch & release management (OS, DB, R/3)
Organise and assist in support events and seminars
Product manager OSS (Online Service System for SAP customers): roll out (internal and external), secure network connections, write documentation and training material, teaching and coaching, development advice…
Escalation Manager (lobbyist)
Previous positions at SAP Belgium:
Senior SD Consultant (June 1995 – May 1996)
Remote consulting (SD, MM)
Ad hoc Onsite Consulting (SD)
Hotline support (SD, MM, PP, Cross Application)
Selection, training and coaching of hotline logistics support engineers
Support Engineer
