Matthieu PEROUX


En résumé

Looking for new opportunities

I am a dedicated individual with demonstrated ability to build relationships and negotiate business, with tact and diplomacy. I am highly competitive, passionate, persuasive, articulate, and able to achieve results beyond expectations. 

Mes compétences :
Online Retail
customer management
company management
communication skills
Team Player
Team Management
System Strategy
Responsible for preparing product
Responsible for frontline service delivery team
Responsible for English
Relationship management
Project Management
Personnel management
Performance management
Operations Management
Microsoft Windows
Microsoft Visio
Microsoft Office
International coordination
Event management
Day to Day management
Customer experience management
Développement commercial
Business development


  • UBISOFT - Customer Support Team Leader

    Montreuil 2013 - 2014 Responsible for frontline service delivery team

    * Support and supervise the training, performance and development of a team of 10 customer
    support agents and their supervisors
    * Conduct weekly conferences and performance appraisals with each direct report to review
    productivity levels, evaluate quality control reports, ensure policy and procedure understanding
    and compliance
    * Ensure that there is proper coverage on the queues, that support staff is on task and that customer
    needs are being met for an optimal quality service for all customer inquiries
    * Contribute to the establishment of achievable goals to effectively increase the technical,
    communication, and customer service skills of the customer support agents
    * Identify and develop departmental procedures and standards
    * Build weekly, monthly reports to production on the quality and the service level of the operation
    * Help to improve QC/QA process to report bugs found by customers to the production
  • ALCHEMIC DREAM - Community Manager

    2013 - 2013 Responsible for English/French community on a BlueByte's Free to play game: Anno Online

    * Monitor the game and forums

    * Hire and manage a team of 20 moderators

    * Organize events ingame and in forums to improve the community retention

    * Build weekly reports to the production about the community's mood, activity and feedbacks

    * Answer to all customer support tickets
  • ANUMAN INTERACTIVE - Trade Marketing Assistant

    2011 - 2012 Assisting the Trade Marketing Manager

    * Day to Day management and liaison between key online retail partners and programs associated
    with them

    * Co-ordinate and distribute web material (including - masters, images, logos, banners, demos,
    content, video etc.), email and promotional activities, microsite updates for key online retail
    partners when required

    * Support sales managers in coordinating the marketing content for online retailer set up forms

    * Co-ordinate with key online retailers to action specific promotional activities in their online
  • SUPREME FACTORY - Account Manager

    2010 - 2011 Responsible of a portfolio of international retailers

    * Generate sales for a portfolio of accounts and reach the company's sales target

    * Identify new sales opportunities within existing accounts to remain a client-account manager
    relationship by up-selling and cross-selling

    * Achieves assigned sales quota in designated strategic accounts

    * Meets assigned expectations for profitability

    * Achieves strategic customer objectives defined by company management

    * Maintains high customer satisfaction ratings that meet company standards.

    * Closely coordinates company executive involvement with customer management.

    * Works closely with Customer Service Representatives to ensure customer satisfaction and problem
  • SONY - Trade Marketing assistant

    Puteaux 2008 - 2008 Assisting the Trade Marketing Manager

    * Implementation of marketing plans, including product positioning, campaign strategies, and
    market strategy insights.
    * Provide product/service support in order to establish proper channels of information and
    * Responsible for branding, advertising, trade shows, company events and promotional
  • SBI CONNECTORS - Product Manager Assistant

    2006 - 2008 Assisting the Marketing Manager

    * Responsible for providing the sales team with the necessary technical expertise to enable them
    to sell the product
    * Responsible for reviewing product data to ensure that the field force is kept up to date on new
    developments regarding the companies or competitors' products.
    * Design market research projects to assess customer attitudes to the current product range and
    new product introductions.
    * Assist with the development of the annual marketing plan and for controlling advertising,
    promotion and sales aids in accordance with the annual marketing plan.
    * Responsible for preparing product forecasts ;
    * Liaise with the advertising agency regarding the product campaign including journal
    advertising, direct mail and conferences.


Pas de formation renseignée