Mélanie LEMANCZYK

En résumé

Entreprises

• Hyatt Regency Paris-Charles de Gaulle - Assistante de Direction - Executive Assistant

  Paris 2013 - maintenant => Everyday focus on NPS and Nba – increase of 8% in 2 years (analyze guest feedback, taking internal decisions –personalized reply to guest)
  =>Management of all VIPs (worldwide reservation – transportation arrangements)
  =>Accomplishments of projects (Creation of the hotelier association of Roissy, New VIP amenity Program, New VIP loyalty program)
  =>Coordination of internal events (VIP Cocktails, Hyatt of France meetings…)
  =>Permanent follow-up within the departments
  =>Permanent Assistance to the General Manager (Agenda – Business Trips – Emails management – Follow-up – reports - letters).

• Gran Melia Palacio de Isora - Assistante Marketing

  2012 - 2012

• "Aux Jardins des Sens" - Réceptionniste Polyvalente

  Saint-Cloud 2011 - 2011

Formations

Réseau

• Elodie AMAND

• Gaëlle THEAUDIERE

• Jonathan SAUVES

• Marisa KORALEWSKI