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Melina DE TROCH

MASSY

En résumé

Melina n'a pas encore ajouté de résumé à son profil.

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Entreprises

  • Ericsson - Operation & Maintenance Engineer

    MASSY 2007 - maintenant - Monitor the functioning of all network elements in order to ensure the continuity of Mobistar's high level services to its customers.
    - Ensure the fault management process & methods, acting as a first line trouble shooter (alarm analysis + remote actions) and pilot level 1 & 2-engineers on the field ensuring a quick and adequate solution to the problem.
    - Register all interventions and communications related to the fault resolution in the ticketing system.
    - Control service level agreements with internal and external partners & implement technical and managerial escalation procedures.
    - Ensure the notification process towards the management in case of major incidents.
    - Prepare reports on day-to-day activities to management.
    - Contribute to continuous improvement (tools, process & methods, project integration,…).

  • Mobistar - Supervision Engineer

    Bois Colombes 2006 - 2007 - Monitor the functioning of all network elements in order to ensure the continuity of Mobistar's high level services to its customers.
    - Ensure the fault management process & methods, acting as a first line trouble shooter (alarm analysis + remote actions) and pilot level 1 & 2-engineers on the field ensuring a quick and adequate solution to the problem.
    - Register all interventions and communications related to the fault resolution in the ticketing system.
    - Control service level agreements with internal and external partners & implement technical and managerial escalation procedures.
    - Ensure the notification process towards the management in case of major incidents.
    - Prepare reports on day-to-day activities to management.
    - Contribute to continuous improvement (tools, process & methods, project integration,…).
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