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Antimo LUPO

JUMET

En résumé

Dynamic & animated to offer my best professional potentially, I'm someone which grows up with upcoming technologies. I'm a self made man who is always looking to handle new challenges.
My career objectives are to shine & collaborate professionally and socially.

Mes compétences :
BlackBerry
Bluetooth
Business
Geek
Gprs
Gsm
High tech
iPhone
ITunes
Live
Mac
Mac & PC
Management
Microsoft Project
Microsoft Technologies
Multimedia
Networking
Telecom
Télécommunications
Ubuntu
UMTS
Web
Wlan
Youtube

Entreprises

  • Eagles Concept SPRL - Managing Director

    2010 - maintenant Actually:
    Managing Director at Eagles Concept SPRL
    Managing Assistant at Alixii Luxembourg

    Past:
    Business Analyst at Touring Belgium
    Project Manager Outsourcing Services at Ricoh belgium
    Supervisor Technical Services at Nashuatec NRG.
    Emerging Business Consultant at Proximus belgacom Mobile

    Specialties
    People Management (Coaching & Development)
    Process analysis & Improvement
    Project Management
    Change Management
    Strategic Advice & tactical implementation.

  • Touring Belgium - Business Analyst

    2009 - 2011 Review the product catalogue IT & business structure
    Redaction o the business requirement, workshop on the business product strategy.
    Gap & Impact Analysis on the company general infrastructure ( Sale, operational, customer
    services, third party, customer care, accounting, etc....)
    Common language definition
    Implementation & testing of the new product catalogue application
    Product manager coaching & training
    Review the customer product core structure.
    Redaction o the business requirement, workshop on the customer approach strategy.
    Gap & Impact Analysis on the company general process and the CRM application ( Sale,
    operational, customer services, third party, customer care, accounting, etc....)
    Common language definition
    Implementation and testing of the new structure
    Product Knowledge base & docu management
    Define the business requirement
    Definition of a new web based system application to be used as a product knowledge
    database & docu management

  • Ricoh Belgique - Project Manager Outsourcing Services

    2008 - 2009 Outsourcing & Out tasking Project Management & Business Analysis;
    Delivering solutions on Outsourcing and out tasking facility management;
    Providing a project management support on Archiving solution, scanning, VDP, DRP;…
    Business process analysis; Define Business requirement;
    Sales support on project negociation;
    Project manager; Customer Project Relationship Management;

  • Nashuatec NRG - Supervisor Technical Services

    2007 - 2008 Responsible for the Technical Services in Brussels;
    After Sales Support Management
    Budget forecasting;
    Customer relationships;
    Belux Project Management & coordinator;

  • Proximus - Emerging Business Consultant

    Lille 2004 - 2007 1st line data support consultant for Corporate, SME and Residential, data solutions.
    Departmental project coordinator, Troubleshoot & ticketing follow up. Operational daily issues management, Project management, support management, knowledge management and communication management.

  • Proximus - Data Support Assistant

    Lille 2003 - 2004 1st line data support assistant for upcoming technologies
    Start-up Hand-over data product to Customer Service (WAP-MMS) - Start-up Vodafone live! & VMCC - Start-up Black Berry – UMTS - Technical support (Mob Internet & Intranet, Wlan, VMCC, Blackberry, and Vodafone Live!)

  • Proximus - Customer Services Assistant

    Lille 2001 - 2003 First contact resolution for prepaid and postpaid market concerning a large range of products and services.

Formations

  • Institut De La Vallée Bailly (Braine L'Alleud)

    Braine L'Alleud 1990 - 1993

Réseau

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