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Yon-Ka Paris USA
- Global IT Manager
Grenoble (38000)
2024 - maintenant
As a Global IT Manager, I am responsible for ensuring the availability, performance, and security of ERP, CRM, virtual server architecture, and network infrastructure across Yon-Ka’s global operations. This includes coordinating with third-party vendors for the maintenance and implementation of production systems as well as overseeing daily user support.
In collaboration with Yon-Ka’s CIO, I lead and coordinate various projects aimed at enhancing internal solutions, security frameworks, network optimization, and system upgrades. A significant part of my role involves the implementation of SIEM solutions, managing cybersecurity risks, and overseeing physical security measures to ensure comprehensive protection of our IT assets.
I work closely with our third-party vendors to ensure that their services and deliverables align with Yon-Ka’s strategic objectives. This includes managing the coordination and oversight of these partners to ensure high-quality service and adherence to SLAs, but without focusing on any specific technical area.
Given Yon-Ka’s global presence, I manage the IT infrastructure not only at the HQ but across all subsidiaries worldwide. One of the primary challenges I face is dealing with time zone differences, alongside managing varied third-party vendors dispersed globally. I leverage global endpoint management and monitoring tools to ensure seamless and efficient IT operations across all locations.
With a deep understanding of technological infrastructures and business-critical systems, I deliver innovative solutions that bolster the company’s operational efficiency, security, and resilience.
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LENET
- Sr Engineer
Grenoble (38000)
2023 - 2023
– Assisting a team of five Support Engineers.
– Level 3 escalation.
– EMEA TAM
– US C-level POC
– Managing worldwide on-sites for Customers.
– Improving procedures and processes
– Network, System and VOIP Administration
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LENET
- Service Team Coordinator
Grenoble (38000)
2022 - 2023
– Training and assisting a team of five Support Engineers.
– Providing Level 3 support
– US C-level POC
– FR IT HQ POC
– Managing international project for French Customers.
– Managing worldwide on-sites for Customers.
– Improving procedures and processes
– Implementing security tool
– Network and System Administration
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LENET
- Sr Support Specialist & Network Engineer
Grenoble (38000)
2021 - 2022
Support :
– Improving relationships with IT HQ located in France for a better service delivery
– Helping the Support Team on L1 and L2 issues.
– Troubleshooting L3 issues.
Project :
- Project Manager for international projects involving French and U.S. IT Teams
- Participating to new client onboarding project (NOC)
NOC :
– In charge of XDR, AV, Monitoring.
– Technology maintenance of 100 companies, from servers to phone system.
– Monitoring technological development
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Zenati Consulting
- Freelance
Informatique | Grenoble (38000)
2021 - maintenant
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LENET
- Service Team Leader
Atlanta GA USA
2021 - 2021
– Unified, assisted and trained a team of four Support Engineers.
– Composed with C-Level frustrated client to disengage difficult situations.
– Managed the team schedule and clients on-sites.
– Coordinated projects for retail and luxury clients.
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LENET
- Sr Network Engineer
Atlanta GA USA
2020 - 2021
– Technical account manager for luxuries companies.
– Built projects with France and U.S. IT teams in order to improve communication and processes.
– Pre-sales negotiation with client’s decisions makers.
– Defined and implemented new cyber-security tools with the Security Department.
– Closely monitor technological development
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LENET
- Network Ingineer
Atlanta GA USA
2019 - 2020
Support:
– Troubleshooting L1,L2 and L3 issues.
– Technology maintenance of 100 companies, from servers to phone system.
– Mapped and standardised network infrastructure to centralised and unified knowledge bases.
– Working on L1 and L2 VOIP issues (PBX - SIP).
Project:
– Projects for Retail and luxury clients : Field Engineer for project completion (store opening ,client on-boardings or server migrations.)
– Assisted with the merger of a new company acquired by Lenet.
Security:
– Inspected security systems (Openvas scan, Firewall, AV, AD, Backup, VLAN).
– Identified and patched client’s vulnerabilities
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Lucine
- Responsable des Systèmes D'information
2018 - 2019
FR :
- En charge de la sécurité informatique (Antivirus, pare-feu et cybersécurité)
- Responsable de la mise en place et du maintien de l’architecture réseau
- Responsable du maintien et de l’évolution du parc informatique
- Mise en place, gestion et maintien des serveurs virtualisés cloud et local
- Administration des noms de domaines et gestion DNS
- Mise en place de PRA et PCA
- Mise en place de schémas d’infrastructure
- Maintien des outils internes de communication et de partage de fichiers
- Responsable du parc de téléphonie mobile
- Assistance utilisateurs et dépannage informatique
- Missions d’office management
- Rédaction de procédures
- Formé au RGPD (Règlement Général sur la Protection des Données)
- Gestion de la relation prestataires
EN :
- In charge of IT security
- Responsible for setting up and maintaining the network architecture
- Responsible for the maintenance and evolution of IT equipment
- Implementation, management and maintenance of cloud and local virtualized servers
- Domain Name administration and DNS Management
- Establishment of BRP and BCP
- Establishment of infrastructure plans
- Maintenance of internal tools for communication and file sharing
- Manager of the mobile phone park
- User Assistance and Computer Troubleshooting
- Office management missions
- Drafting of procedures
- Trained in the GDPR (General Data Protection Regulation)
- Providers relationship manager
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Iut 2 De Grenoble
- Technicien Informatique
Grenoble
2016 - 2018
FR:
- Assistance utilisateur
- Supervision plateforme d'assistance
- Rédaction de procédures
- Gestion de parc
- Administration réseau
Projet d'étude : Repenser le câblage et les configurations des principales baies réseaux de l'IUT2.
(Gestion de projet AGILE)
Outils : Commutateurs HP/Cisco ; MSOffice + MSOffice Visio
EN:
- Helpdesk
- Supervision of the user assistance
- Procedure writing
- IT asset management
- Network administration
Graduate Project: Remake the wiring and the configurations of the main patching cabinet.
(AGILE project management)
Tools: HP / Cisco Switches; MSOffice suite + MSOffice Visio
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Areva - CEZUS Zirconium Division
- Stage
2012 - 2012
Stage dans le service informatique d'Areva-Cezus Jarrie
