Paris
I work in call centers industry since 1996 and in IT Engineering Management since 15 years, i was previously Client Operation Manager. On the strength of these experiences, i acquired larges knowledges in CRM, Information & Call Center technologies.
Sharing my time between home office and Sitel sites to manage onsites/homeworkers engineers located in Uk, France, Philippines, India, Spain, Germany, i'am able to build strong team spirit in multicultural environnement.
Technical environement :
16 years of experience with Avaya telecom technologies , Vocalcom Hermes.net Environnement, Altitude Vbox
Personnaly involved since 2003 in Asterisk & Linux Open Sources Solutions (Vicidial/Goautodial/Elastix Predictive Dialers, Hylafax, Postfix, Apache), VmWare ESXi/Vsphere
Outside my professional activities, i am completing a course to become sophrologist with aim to help people with: stress, anxiety, self-confidence, preparing for exams, speaking in public or interviews, pre and post-natal, sports mental preparation, stage performance, insomnia etc
Pas de formation renseignée
