Menu

Michael VANDERMEIR

TOURNAI

En résumé

Attaching a lot of importance to values (such as respect, honesty, courage, fairness, trust, caring), I'm today willing to join a company that would give me the opportunity to take up a real new challenge.

My objectives and goals are not only to share my experience, but also to coach, manage people and make them keep their motivation high.

Passionate about aviation, I'm of course interested in joining back an airline or airport authority as operational auditor or ground staff management's team.

Real people and operations manager, I like to spend 70% of my time in front line working with my staff and being an efficient support for them, and 30% in back office doing administrative work and developing strategy.

Mes compétences :
Communications
Communications skills
Diplomacy
Foreign Languages
Languages
Leadership
Multicultural
Organizing
Problem solving
Team Leadership

Entreprises

  • Kiala - NOC manager Benelux

    2012 - maintenant

  • Kiabi - Auditeur interne

    HEM 2009 - 2012 According to the annual plan :

    - Mainly program and realize operational audits in stores on : security, surety, HR, company policy compliance, goods & financial flows.

    - Pilot and analyse the yearly self assessment through the stores.

    - Conduct some process audits.

    - Definitively search for fraud, investigate and suggest procedure improvement.

  • Kiabi - Manager des ventes

    HEM 2007 - 2009 I was in charge of developing the revenue and putting in place commercial operations in one of the company stores.

  • Gifi - Cogérant

    Villeneuve 2005 - 2007

  • Virgin Express - Customer service manager

    1998 - 2005 More than a job, it has been and still is a real passion...

    Being one of the Station manager's right-hand man, I took in charge all the staff and airport operations (up to 80 agents in peak periods and +/- 35 agents at a given time during normal operations).

    In charge of all the daily ground operations and making of the daily plannings (check-in, transit, boarding, baggage handling…), making sure that everything run smoothly, repecting security and safety rules.

    Developing and controling of the company standards and procedures (in collaboration with the Compliance & Procedures dept.).

    Handling of dissatisfactions between the Company and the passengers.

    Ground Staff recruitment, by assisting the HR dpt in interview process.

    Coaching & developing of the employee’s skills, by assisting them, giving them solution by combining creativity and innovation.

    Involvement in workgroup and weekly meetings with the Airport Authorities (including AOC, Federal Police, Airlines representatives) in order to develop new projects.

    I promoted the team spirit by organizing extra-professional activities.

    I received a First Aid training and was part of the Brussels Airport Emergency Care Team, trained to take in charge family and relatives in case of airplane crash.

    I followed many other training, given by Virgin Atlantic and the Belgian Federal Police as : « disruptive passengers », « credit card fraud», « dangerous goods », « Immigration & passport security» trainings.

    I participated in different seminars as :

    - " The Manager as a coach ", Increase the management skills.
    by Frank De Munter, Gestion 2000

    - Achieve Global training, Developing the quality of the service.
    by QSS – Learning International, TMT Europe – France

    - Workshop " focusing people to achieve results "
    by Mel Ashworth et Helen Ashton, First Class – England

Formations

Pas de formation renseignée

Réseau

Annuaire des membres :