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Michael YOCUM

CARLA BAYLE

En résumé

International Aerospace Customer Sales & Customer relationship management.
Sales development experience with Airlines Customers and Aircraft manufacturers for BFE and equipment Tier-1 manufacturers. Responsible for sales forecast and sales gap closure, tender process management and contract negotiations.
Experience in high value, complex aerospace systems support and Customer Relationship and business account development.
Strong communicator with Customers, Management and colleagues.
Broad, deep, technical experience in manufacturing, flight line support and airline in-service operations complementing vast Customer sales responsibility and success.
Remote office experience self-motivated. Goal and objective focused team player. CRM and KPI actively supported.
Frequent international travel (EMEA, Asia, Americas).
French and American nationality.

Mes compétences :
Customer Relationship Management
Aircraft
tender process management
team player
site support
sales forecast
functional support
flight line support
contract negotiations
communication skills
business account development
account management
Volunteer Support
Responsible for repair sales
Responsible for contract implementation
Responsible for commercial performance
Responsible for business development
Responsible for airline sales
Organisational Development
Nacelles
Management of engine manufacturer offices and team
Leadership Development
Develop the IAE-Airbus Senior
Customer experience
Business Development
Aerospace international sales development experien
Responsible for MRO sales
sales development

Entreprises

  • SERVICES Toulouse - AVIATION & AEROSPACE CONSULTANT

    2014 - maintenant * Independent Aviation and Aerospace Professional. Project-based consulting on aerospace operational processes
    and commercial development.
    * Team and Organizational assessment, improvement and development in work-team environment.
  • UTC Aerospace Systems - CUSTOMER SERVICES REGIONAL SALES DIRECTOR

    2012 - 2014 * Responsible for airline sales and business development and account management for EMEA territory.
    * Manage commercial team to secure and grow UTAS MRO and Integrated solutions businesses with Customers or Partners. Uncover Customer and market needs and drive solutions. Responsible to insure sales plan and Customer KPIs.
    * Team sales plan exceeded by +25%. ;
  • UTC Aerospace Systems - CUSTOMER SERVICES REGIONAL SALES DIRECTOR

    2012 - 2014 * Responsible for MRO sales and business development and account management for EMEA territory.
    * Manage commercial sales team to secure and grow UTAS MRO and Integrated solutions businesses with
    Customers or Partners. Uncover Customer and market needs and drive solutions. Responsible to build repair and
    spares sales budget and capture plan and insure sales plan.
    * Operator, MRO and independent industrial partners accounts supported directly.
    * Team sales plan exceeded by +25%.
  • UTC - PROGRAM PROCUREMENT ACCOUNT DIRECTOR

    2010 - 2012 * Responsible for supply chain contract implementation and developing and stabilizing a solid Hamilton Standard-Strategic Partner relationship for critical European suppliers on new aircraft programs. Coordination between Partner and Aircraft Manufacturers Programme Offices. Drive Supplier performance KPIs.
    * Partner on-time delivery performance increased from to 95%. 3 new major programs implemented. ;
  • UTC - PROGRAM PROCUREMENT ACCOUNT DIRECTOR

    2010 - 2012 * Responsible for contract implementation and stabilizing a solid Hamilton Standard-Strategic Partner relationship
    for critical European suppliers on new aircraft programs electrical power systems. Coordination between
    Partner and Aircraft Manufacturers Programme Offices. Establish & Drive Supplier performance KPIs.
    * Audit and drive Partner Delivery & Quality Plan conformity, new aircraft hardware testing compliance, FAI and
    shop transfer activity
    * Partner on-time delivery performance increased to 95%. 3 new major programs implemented.
  • UTC - AFTERMARKET BUSINESS DIRECTOR

    2008 - 2010 * Responsible for business development with European aircraft manufacturers. Mission to develop and position Hamilton Sundstrand aftermarket services offering with European aircraft manufacturers
    * Relationships established with all European manufactures' Procurement and Aftermarket organizations.
    * Multiple multi-year agreements signed including targeted strategic contracts
    * Supplier Performance Rating increased from bottom quartile into Top 10 ;
  • UTC - AFTERMARKET BUSINESS DIRECTOR

    2008 - 2010 * Responsible for services business development with European aircraft manufacturers. Mission to develop and
    position Hamilton Sundstrand offer with European aircraft manufacturers
    * Relationships established with all European manufactures' Procurement and Aftermarket organizations.
    * Multiple multi-year agreements signed including targeted strategic contracts
    * Supplier Performance Rating increased from bottom quartile into Top 10
  • Aero Engines - AIRBUS FAL OFFICES DIRECTOR, International

    2004 - 2008 * Set-up and management of engine manufacturer offices and teams at all Airbus sites. Develop the IAE-Airbus
    Senior management relationship.
    * Inspection of Engine and Nacelle and installation and deliveries to Airbus and to Operator and Leasing Company
    Customers. Negotiate commercial issues with Operators and Airbus aircraft delivery teams.
    * Contractual and commercial delivery KPIs achieved. OTD & Quality improved by 20%. No commercial
    concessions conceded
  • International Aero Engines - AIRBUS FAL OFFICES DIRECTOR

    2004 - 2008 * Management of engine manufacturer offices and teams at Airbus. Develop the IAE-Airbus Senior management relationship.
    * Insure Engine and Nacelle installation and deliveries to Airbus and to Operator and Leasing Company Customers. Negotiate commercial issues with Operators and Airbus aircraft delivery teams.
    * Contractual and commercial delivery KPIs achieved. OTD & Quality improved by 20%. No commercial concessions conceded ;
  • Hamilton Sundstrand - CUSTOMER SUPPORT SALES MANAGER EMEA

    LONGVIC 2002 - 2004 * Responsible for Civil and Military Customers repair sales and increasing revenue and market share in assigned
    territory. Strategic account development in the Middle East, Gulf region and UAE and, European MROs
    * Sales plan and contracts targets meet
  • UTC - CUSTOMER SUPPORT SALES MANAGER

    2002 - 2004 * Responsible for repair sales and increasing revenue and market share in assigned territory. Strategic account development in the Middle East, Gulf region and UAE and, European MROs
    * Sales plan and contracts targets meet ;
  • Liebherr-Aerospace G.I.E - CUSTOMER SERVICES SALES & BUSINESS DEVELOPMENT DIRECTOR

    1996 - 2002 * Director of Customer Services commercial department. Responsible for commercial performance of regional service centers including repair and spares sales for commercial, military, regional, business aviation and helicopter markets.
    * Responsible for contract negotiation with Customers and aircraft manufacturers. Drove internal review of proposals for agreement, approval and compliance
    * Manager of sales Team and Agent network. Four Independent and geographically separate sales organizations integrated; achieved sales increase 15% year on year ;
  • Liebherr-Aerospace G.I.E - CUSTOMER SERVICES SALES & BUSINESS DEVELOPMENT DIRECTOR

    1996 - 2002 * Director of Customer Services commercial department. Responsible for MRO sales and commercial performance
    of regional service centers including repair and spares sales for commercial, military, regional, business aviation
    and helicopter markets. Business case and certification direction for shop expansions.
    * Responsible for contract negotiation with Customers and aircraft manufacturers. Drove internal review of
    proposals for agreement, approval and compliance
    * Manager of sales Team and Agent network. Four Independent and geographically separate sales
    organizations integrated; achieved sales increase 15% year on year
  • UTC - FIELD SERVICE REPRESENTATIVE & Power-plant Engineer

    1989 - 1996 * Provided on-site support to AIRBUS and Airline Customers for engine & nacelle installation, EBU & nacelle podding. Flight-line support of production phases through to aircraft deliveries (FAL). Coordinate deliveries and corrective actions with AIRBUS and on-site Customer Aircraft Acceptance Teams. Engine and nacelle system line troubleshooting. Flight test support. ;
  • UTC - FIELD SERVICE REPRESENTATIVE & Power-plant Engineer

    1989 - 1996 * Provided on-site support to AIRBUS and Airline Customers for engine & nacelle installation, EBU & nacelle
    podding. Flight-line support of production phases through to aircraft deliveries (FAL). Coordinate deliveries and
    corrective actions with AIRBUS and on-site Customer Aircraft Acceptance Teams. Engine and nacelle system line
    troubleshooting. Flight test support.

Formations

  • European University

    Toulouse 1994 - 1996 Masters in Business Administration

    Bachelors of Science degree from State University of New York - Buffalo, NY
  • European University

    Toulouse 1994 - 1996 Masters in Business Administration

    State University of New York Bachelors of Science Buffalo, NY


    PROFESSINAL and PERSONAL DEVELOPMENT:

    AMERICAN CHAMBER of COMMERCE in France
    * past Board Member Midi-Pyrenees Chapter

    SYMLOG Team Development
    * Certificated program in Team and Organizational Development theory and methodology and application in work-team environment. Accreditation received.

    Creative Education F
  • State University Of New York (Buffalo)

    Buffalo 1990 - 1990 Bachelors of Science

    PROFESSINAL and PERSONAL DEVELOPMENT:

    AMERICAN CHAMBER of COMMERCE in France
    * past Board Member Midi-Pyrenees Chapter

    SYMLOG Team Development
    * Certificated program in Team and Organizational Development theory and methodology and application in work-team environment. Accreditation received.

    Creative Education Foundation

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