JOB OBJECTIVE:
To secure a full-time position as a Bilingual Customer Service Representative / Communication Officer
SUMMARY OF QUALIFICATIONS
Enthusiastic and result-driven professional with 5+ years of experience in Customer Service;
Designed and identified payment plans and offered appropriate solutions for customers;
Performed administrative tasks, including preparing documents, compiling reports, data entry, conducting follow up calls, faxing, photocopying, organizing files, and managing accounts;
Facilitated trainings for new joiners by conducting buddy session and monitoring their performance;
Demonstrated ability to provide outstanding customer service, easily adapt to new and challenging situations and take initiative;
Active listener who is able to readily identify and efficiently handle customers concerns requests;
Excellent interpersonal and communication skills with pleasant and professional telephone etiquette;
Works well independently and in a team environment in order to achieve company goals;
Bilingual (French/English) language skills both written and spoken;
Conflict management and excellent analytical skills;
Computer skills: MS Word, Excel, Power Point and Internet applications;
Interpretation and translation skills (French and English);
Other Language Spoken: Japanese;
Bachelors Degree in Communication & Master Degree in Management;
