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Michel TORISAEN

COURBEVOIE

En résumé

Michel is an experienced service and asset management consultant. His experience ranges from analysis, functional & technical design to implementation and definition of integrated asset & service management architecture.

Michel started as a technical agent in an Apple computer Dealer. His main focus was Technical support on site Hardware and Software. After his military service, he began to work at UCB as hardware specialist Macintosh computer for the chemical sector in Europe. Afterwards he began as server specialist by Gecotec and was responsible for maintenance of Compaq, digital and IBM Server for large accounts like GB, Unic, Banque Nagelmackers, Electrabel Production, Electrabel Distribution,… and a lot more

After this rather intense period Michel re-oriented himself and shifted his main focus to service and asset management and started as a junior consultant for Accel Computer Service. Again during his first project at Mobistar, he evolved from a junior technical consultant to a high skilled medior/senior consultant. The next years Michel was involved in many service & asset management projects for customers like Electrabel, Belgacom, European parliament, ING, Fortis, D’Ieteren also in others countries like the Netherlands, France, Switzerland and England.

Specialties:ServiceCenter 2.0 / 3.0 (Certification) / 4.0 / 5.0 / 6.0 (WEB Exam)
AssetCenter 3.6 / 4.0 (WEB Exam.)
IDD (Discovery Tools) PDI (Peregrine Desktop Inventory)
Connect-It
Reporting : Crystal Reports
OS : NT, Unix, Linux
DB : Oracle, SQL
Others :Novell

Entreprises

  • ENGIE - Service Manager Software

    COURBEVOIE 2016 - maintenant

  • BNP Paribas Fortis - Analyst

    PARIS 2015 - 2016 Develop/customize/choose a simple and efficient tool allowing to set-up, to follow-up and to control the Steering Center Budget, Made an access database with XLS importation.

    Creation of some steering Rapport

  • altran - Consultant

    2014 - maintenant

  • Electrabel - Service Desk Test Manager ITSM

    Bruxelles 2014 - 2015

  • Hemmersbach - Rollout Engineer

    2014 - 2014 Rollout Windows 7 for Celesio, Pharma Belgium

  • Econocom Osiatis - ITSM Consultant

    Puteaux 2012 - 2013 Learning LANDesk Servicedesk 7.5

  • Devoteam - Senior ICT Consultant

    Levallois-Perret 2010 - 2011

  • Synopse (Econcom) - Project Manager

    2008 - 2010 European Commission (February 2008 ? May 2009) ServiceCenter 6.1
    ICT C.A.F - D.C.F (September one day) ServiceCenter 6.2
    NRB (September09: 5 days) ServiceCenter 6.2
    OLVZ Aalst(Octobre09: 5 days)Move servicecenter 6.2 server
    OLVZ Aalst (November09: 1 Days) Customization ServiceCenter 6.2
    NRB (September09: 15 days) ServiceCenter 6.2

  • 2e2 Belgium - Peregrine Consultant

    2006 - 2008 HP ( 3 months): Development ITSM for HP Client
    IBM Amsterdam( 4 months) Development for the new ITSM version especially for ABN-AMRO in AssetCenter en ServiceCenter
    SNCB ( 3 months): Development for the new project at the SNCB in AssetCenter 4.X, Performance ServiceCenter, debugging, Administration.
    SWIFT(one day) AssetCenter 4.X=>Debugging, Wizards problems
    Alcopa (one day) ServiceCenter 5.X: Changing Automatic Notifications, debugging Macro ING Bank Amsterdam ( 2 months)AssetCenter 4.X, Connect-IT 3.5: Made connection Between AssetCenter and ING made program via connect-IT in a unix environment + Shell Scripting, Oracle Connections
    Schroders Luxemburg( 3 Days): ServiceCenter 6.1.2, SQL 2003ServiceCenter Healthcheck
    Installation verification, performance tuning, migration to sql
    Belgian Post Group( 5 months): Upgrading of ServiceCenter IRM 5.0 to ServiceCenter 6.1 integrating new functionalities of ServiceCenter 6.1 in the Belgian Post processes

  • Accel Computer Service - Peregrine Consultant

    2000 - 2006 Consultant ServiceCenter (Accel Computer) at

    Rabobank ICT Zeist ( 6 months): ServiceCenter 5.X Customization ServiceCenter, SQL Scripting
    MasterCard Belgium(3 month): ServiceCenter 5.X Customization ServiceCenter
    Rabobank ICT ( 2 months) ServiceCenter 5.X Performance tuning on Oracle DB, Development
    CAAMI - HZIV ( 2 months) : Project ServiceCenter 6.x , PDI, Connect-it
    Reuters UK (london) (1 month) AssetCenter 4.x, ServiceCenter 6.x, Connect-IT
    Fortis Bank ( 5 months): AssetCenter 4.x, ServiceCenter 5.x
    Serono geneva (1 month) : AssetCenter 4.3.1, LDAP Connection
    Network Research Belgium (3 days): AssetCenter 4.0, Connect-It, Peregrine Desktop Inventory
    RKW - ONAFTS ( 10 months): ServiceCenter 5.0
    D'Ieteren (One day)ServiceCenter 3.0
    metro distribution France (1 month):ServiceCenter 5.0, AssetCenter 3.6
    Pfizer (one day): ServiceCenter 4.x
    European Parliament 1 month) ServiceCenter 4.x
    ING Bank Brussel(1 month) ServiceCenter 4.x
    Belgacom (one day) ServiceCenter Tuning
    Electrabel (1 month) AssetCenter 3.6 Reporting Crystal Reports
    ING Bank Brussel (1 month) ServiceCenter 4.x
    MasterCard(12 months) ServiceCenter 2.0
    Mobistar (1 month) AssetCenter 3.6

  • Gecotec - Server Specialist

    CHERBOURG-OCTEVILLE 1997 - 2000 Helpdesk (Electrabel)
    Support on site (Soft + Hard Electrabel Ruien)
    Roll-Out Electrabel Distributie Vlaanderen
    Support NT 3.51 + 4.0 (Workstation + Server)
    Installation Server: Banque Nagelmackers
    Electrabel
    GB
    Unic
    Technical support
    Server Specialist (Compaq, Digital, IBM)
    Upgrade Netware 3.11 => 3.12 (Disport)
    Upgrade Netware 3.12 => 4.X (Daxispharma)
    Netware maintenance server
    J.Walter Thompson
    BIAC, aeroport ZaventemOn site support.

  • UCB - Technical Support (Europe Mac)

    COLOMBES 1993 - 1997 Technical Support (Europe Mac)
    Macintosh server Maintenance
    Network maintenance
    Telecommunications
    Development
    On site support
    DBA Oracle
    Novell 3.11 server maintenance
    Migration Mac -> NT 4.0

  • Maxima S.A. (Dealer Apple Computer) - Purchase officer

    1992 - 1992 Technical support
    Network installation
    Purchase officer

  • Military Service - Milicien

    1991 - 1992

  • Maxima S.A. (Dealer Apple Computer) - Technical Support

    1990 - 1991 Technical Support
    Network Installation
    Customer site support

Formations

Pas de formation renseignée

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