Faurecia Informatique Tunisie
- SAP Basis Consultant / Team Manager
2011 - maintenant
- Insure the BASIS consultant Tasks as 70% of the time (Daily administration, update, transport, client copy, refresh etc..).
- Insure the Basis Support for (SAP ECC, PI, BI, SRM)
- Making presentation, KPI, Reporting of the activity.
- Insure the training of the Teams
- Manage SAP Basis team in Tunisia.
- Manage the timeline of projects, do client communication
- Resolve the issues.
- Develop and maintain SAP technical processes and procedures manual
- Coordinate the operations with the BASIS project Teams
- SAP Administrator Consultant - Team Coordinator
2009 - maintenant
• Coordinate and organize the SAP system administrator team in Tunis, manage and supervise the evolution of SAP in term of database and architecture (define planning, resources, etc ..)
• Ensure the communication between the different level of SAP
• Organization, ensure the training of the SAP technical desk team, validate the compatibility of each requested evolution, ensure that SAP best practices are applied for the daily operations and during all developments, provide and validate the documentation, ensure the correct usage of solution manager (Change management, monitoring, CUA…)
ORASCOM TELECOM TUNISIA ? Corporate & Value Sales Department
- IT & VAS corporate Support Engineer
2007 - maintenant
Proceed to the implementation of added value services, test and validation, Sales, identify and analysis of anomalies and recommend corrective actions and technical solutions to implement.
Asset Management, auditing and configuration. Imaging, acceptance testing and deployment of thin-client and full desktop systems to 4000 users on multiple security domains. Migration of user data and e-mail. Support of users after deployment. Remote tools and desk side visits to rectify issues. NT, Win 2000 and XP utilised. Exchange 5.5 and 2003 and Lotus Notes 7 mail systems. Instruct local desktop team on new systems installed. Printer migration and configuration.
Project in-charge: Nokia Intellisync Mobile Server®, Visto Mobile®, Mobile Email (Exchange 2003 and Lotus), BlackBerry® Corporate, Solutions M2M Company, Business Partner Program, Mobile IT Program, Development of a Helpdesk. Net application, Development of a provisioning Web Service, development of a Customer Care interface on ASP.Net, Remote control Project LogMeIn®, VPN corporate project.
Environment: PC / WINDOWS XP, SQL Server 2000, NT 2000, W2003, UNIX
2002 - 2006
2002 - 2006
ORASCOM TELECOM TUNISIA
- IT Operation Consultant
2002 - 2007
Ensure the implementation, management and optimization of monitoring tools and reporting.
Administrate and ensure the level 2 support of the entire plateforme
Good Knowledge and skills in HP OpenView NNM, Service Desk Operation, MOM, UNIX, Linux, Windows, REXX, TCP / IP, HTML, Perl, Shell, AWK, SQL, Oracle