Mohamed ALAMI

En résumé

Entreprises

• Toyota Du Maroc - Service Key Account Supervisor

  VAUCRESSON 2012 - maintenant BESIDES Business Development Coordinator missions:
  
  1) Develop and manage the strategic and operational activities of service account activities business;
  
  2) Proactively contacting clients to maintain a consistent high level of service delivery, whilst identifying further new business opportunities.
  
  3) Maintain the revenue and gross profit of each account and ensure they remain profitable in line with annual targets, exhaust all additional revenue streams opportunities.
  
  4) Provide unique environmental reporting with the assistant of fleet service advisors (direct branchs' subordinate) .
  
  5) Manage the implementation of any news BP services with the assistance of BP fleet account coordinator (direct head office subordinate).
  
  6) Working with the Operation manager and Operations Team to ensure that service requirements are understood and implemented in line with client expectations.

• Toyota Du Maroc - Business Development Coordinator (After-sales)

  VAUCRESSON 2008 - 2011 1) Develop new businesses in order to reduce dependency versus new vehicles sales activity;
  
  2) Manage the operational and strategic activities of all branches (8 Branches);
  
  3) Plan and implement procedures to improve quality and efficiency of operations basing on TSM "Toyota Customer Service Marketing" certification program :
  
  TSM certification is a mix of international certification systems (ISO 9001, ISO 14 001, ISO HS) developed by TMC (Toyota Motor Corporation) for automotive after service and can be adaptable for all kind of service companies.
  
  4) Supervise staff (60 technicians, 8 Chief Technicians and 8 Service advisors) in accordance with company policy and procedures;
  
  5) Responsible for customer satisfaction, process efficiency, turnover, profitability;
  
  6) Responsible for training, coaching and productivity of staff;

• PLASTIC ISMAILIA- Meknès. - INTERNSHIP STUDY

  2007 - 2007 Design, modeling in CATIA V5 and production a mold of a plastic crate.

• AREVA Intercontrole-Cadarache - INTERNSHIP STUDY

  2007 - 2008 Generating an optimal trajectory for coordinated movement of a robot with three axis plan and study the behavior of their drivers’ electric engines.

• SINFA - INTERNSHIP STUDY

  2006 - 2006 Reduce the time of changing a tool of stamping presses via Application of SMED.

• OCP

  Casablanca 2006 - 2006

• LEONI - INTERNSHIP STUDY

  2005 - 2005 Preparation of a guide for selecting equipments in the production department Valeo

• LESIEUR CRISTAL-Groupe ONA

  2005 - 2005

• UNIVERS MOTORS

  Casablanca 2004 - 2004

Formations

• Reims Management School

  Reims 2011 - 2012 Specialised Master in Business Development & Key Account Management
  
  MBTI(Myers & Briggs Type indicator),Corporate strategy management,HBDI (Herrmann Brain Dominance Instrument),Lobbying and networking,Team management,Finance, sales Engineering,global & key account strategic negotiations,Marketing,Finance,Project management.

• Arts Et Métiers Paristech

  Aix En Provence 2007 - 2008 Master in Products & production Systems Design
  
  Reverse engineering,production management.

• Ecole Nationale Superieure D'Arts Et Métiers ENSAM (Meknes)

  Meknes 2002 - 2008 Mechanical State engineer

Réseau

• Adil BENNANI

• Alexis JOIN-LAMBERT

• Dominique MANSU

• Fatima Ezzahra ELHAFIDY

• Majid DAOUDI

• Rachid TOUMI

• Said AMMAR

• Yassine EL OUARDI