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Mohamed BETBOUT

HAMMAM LIF

En résumé

• Extensive background in customer-oriented hardware service operations.
• Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.
• Very fluent French, Good English needed in daily work and meetings.
• Proven ability to handle relationship with customer, customs and LSP.
• Familiar with Microsoft Office, Excel … and other tools working under Windows and NSN tools for HWS, BOXI, and BIToolbox ….
• Trained on SAP P20 system.
• Flexibility.
• Manage stress situation.
• Ability to work, manage and follow up with Team or Work group.
• Ability to travel when business need to.


Mes compétences :
Private Companies
Responsible for the coordination
Onsite support
Logistics
performance management
SAP IS T
SAP
Others skills
Offshore Oil & Gas
Microsoft Office
Microsoft Excel
Manage stress situation
LAN/WAN > LAN
Excellent communication skills
ERP deployment

Entreprises

  • Truvision Co. - Regional Sales Manager

    2015 - maintenant Off shore company specializing on secured documents printing and banking materials trade

    * Responsible to lead a team of commercial agents over 14 different offices in Africa (Guinea, Cameroun, Sierra Leone, South Sudan, Gambia, Liberia...), while focusing on recruiting/retaining talent, business growth, and performance management.

    * Setting sales targets for individual / collective sales team, and according to the results, dealing directly with some major customer accounts

    * Motivate sales team to originate and close quality loan volume, and increase capture rate through sales and marketing activities.

    * Implementation of different type of reporting to ensure that sales team attains all performance goals.

    * Responsible for continually coaching the team in effective selling techniques and providing the leadership support needed to succeed.
    * Representing Truvision Co on the regional territory by developing and maintaining relationships primarily with all existing/potential customers.

    * Deployment of a business plan for each customers groups and category, promotion of competitive products, services, and programs to the clients, and act as the first level escalation point for client issues.

    * Responsible for effectively working with internal departments and counterparts to help drive the overall success of the team and the whole Truvision Co Group.
  • ExtraDem SA - Contracts Manager & Process Builder

    2013 - 2014 Private company specializing in the transportation and logistics.

    Company launched in December 2013, setting up effective and materials needed to start;

    * Recruitment of commercial and logistical resources following project's needs.

    * Establishment of internal and external processes enabling the logistics concept that customers and LSPs need.

    * Geographical Distribution of Warehouses and estimation of various costs and materials necessary to the operation.

    * Getting in touch with various LSP and create a set of specifications as required.

    * Getting in touch with potential clients and presentation of different potential services which the
    company is capable to provide ( KPI, time , redundancy ... )
    * Finalize the good start of the company by taking on a semi-annual action plan.

    * Establish a system of reporting and communication to assess the progress day- per- day.

    * Starting a test to check the synchronization between different departments of the company (Successful)
  • Nokia Siemens Networks France - Logistic Specialist

    ST OUEN 2011 - 2013 Foreign private company in the "IT telecom" sector

    * Responsible for the coordination and synchronization of all phases of displacement of defective modules for the preparation and their return back to the customer.

    * Full follow up for all cases of issues and blocking points.

    * Receive and send modules from / to GDC / customer.

    * Onsite support in GDC (Netherland).

    * Detailed inventories.

    * Sync with LSP.

    * Sync with the Logistic center (GDC), supporting end 2 end solution.

    * Data backup and creation of follow-up reports.

    * Meeting with different customers (SFR, Orange, ByTel ...), in order to prepare Care contract on HWS rules, and resolve different query.

    * Close Follow up on FU.

    * Full control from Order Fulfillment side.
  • Nokia Siemens Networks Tunisia - HWS Operations Coordinator

    2008 - 2010 Foreign private company in the "IT telecom" sector

    * Responsible for the coordination and synchronization of all phases of displacement of defective modules for the preparation and their return back to the customer.

    * Full follow up for all cases of issues and blocking points

    * Receive and send modules from / to GDC / customer.

    * Onsite support in GDC (Netherland).

    * Detailed inventories.

    * Preparing invoices, requests for payments and bank guarantees.

    * Sync with LSP and customs officers.

    * Sync with the Logistic center (GDC).

    * Data backup and creation of follow-up reports.

    * Meeting with different customers (Tunisia, Algeria, Ivory Coast), in order to prepare Care contract on HWS rules.

    * Support Algeria Projects on HWS issues :

    * Orascom Telecom Algeria
    * Algerie Telecom ;
    * Wataniya (Action to found and replace all lost units during the Roll out: Successful).

    * Support Ivory Coast Project on HWS Issues

    * MTN CI: Multiple actions and workshops with customer in order to resolve all blocked situation, and win again their trust on NSN.

    * 2 PO's has been signed after the workshops.

    * Full control from Order Fulfillment side.

    * Team Leader for North African French spoken countries.

    * Assume full responsibility as HWS KU on ERP deployment in Morocco & preparing the deployment for Egypt.

    * Assuring Workshops in different African Countries, as Kenya & South Africa.

Formations

  • NSN Academy (Diegem)

    Diegem 2009 - 2009 SAP Certification Center

Réseau

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