Clichy
Team SOS MANDALA Carrefour
Guarantee a Business Intelligence Services to different users around 14 counties on 3 continents. The team is a Level 3 user (Consultation, Maintain, Administration) responsable of a service delivery 24/24 7/7.
Business Intelligence services :
- Functional Support :
* MicroStrategy B.I
* Data Analysis and Control
* Web application Support
* Reporting
- Technical Support:
* Server Administration ( Unix & Windows)
* Warehouse administration ( Oracle 10g & $Univers & SSH & Telnet )
* maintain service quality
* Web applications Administration
Service Delivery according the Standards ITIL :
Incident management
Change management
Request management
Mes compétences :
ITILV3 Foundation
