MICROS FIDELIO AFRIQUE
- Hospitality Management Systems Consultant
2013 - maintenant- Implementing Micros Fidelio Systems, softwares configuration and settings, feature request and interfaces as well as conducting operations training for users and system manager training.
- Ensuring Support for existing Micros customers and implementation of fix and resolution of issues.
- Working closely with hotels to ensure smooth integration of various systems in their environment.
- Interfacing the Opera / Fidelio Front Office system with various third-party vendors such as PABX systems, Call Accounting systems, Point of Sales systems, Door Locking systems, Pay TV systems,MiniBar systems and Internet systems.
- Performing data migration from the old Front Office systems (such as HIS, Lanmark, Portfolio, Maxial) to the new Opera Front Office system (Data Migration Studio).
Alcatel Lucent
- Ingénieur Avant-Vente
Paris2012 - 2013Epauler un ingénieur commercial dans l'élaboration de sa proposition lors de la négociation d'un contrat
Doit analyser les besoins du client puis concevoir la solution technique la plus adaptée en étroite collaboration avec les services techniques
Assiste l'ingénieur commercial lors des différentes phases de la négociation
Peut superviser le démarrage de la réalisation du projet, suivre le développement jusqu'à son terme
Amphitrite Hotels Morocco Exploité par Constellation hotels & resorts
- Deputy IT Manager
2010 - 2012Achieved a successfull opening and operations of the I.T department in Group Amphitrite Hotel Maroc
L'Amphitrite Skhirat lux Hotel 5*,179 Rooms & Villa Royale
Rabat International Conference Centre Mohamed VI
AVANTI MOHAMMEDIA HOTEL, luxueux boutique-hôtel 156 Rooms, Suites and Villa Royale
- Timely Opening of Hotel
- Manage/Control Opening IT Budget
- IT Hardware/Software and Systems Procurement and Installation
- Project Management/Coordination for Installation of all Systems
(PMS Oper, POS Micros, Vincard Keycard, Exchange Mailing System, Spasoft, Grand Back Accounting System, Material Control, HotSos and Tiger Call Accounting)
- Project Management for PABX Installation(Alcatel)
- Troubleshoot and solve all IT encountering problems since the official opening
- Provide training for employees from different departments on System and appkication's use
- Training and Handover to a new IT Manager
