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Nadija BAJRAMI

DUBLIN

En résumé

Open to new ventures.

I am a highly skilled and successful people, sales and development orientated manager with a wealth of transferable skills gained in the industrial and gift experience sectors. I am a knowledgeable professional focused on team work and committed to delivering customer service excellence while driving sales. Through using my communication skills when working in managerial positions, I gave a real meaning to Paul Hawken’s definition of management: “Good management is the art of making problems so interesting and their solutions so creative that everyone wants to work and deal with them”. I am now looking for a challenging role in a fast-paced environment to use my knowledge, develop my sales and management skill set further and bring fresh strategic vision and values on board.

Mes compétences :
Microsoft Publisher
Microsoft Office
Internet
Sorties
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Daily management
in experience
Customer Service
Customer Satisfaction
KPIs regular analysis
Key Accounts
Budgets & Budgeting > Budget Management
CUSTOMER SERVICE MANAGEMENT
Call centre customer service management
Complaint Handling
Customer Relationship Management
Enterprise Resource Planning
KPIs analysis
Lead Qualification
SALES SERVICE MANAGEMENT
Sales Pipeline
Sales Training
TEAM MANAGEMENT training
Team Building
Teamwork
Territory Management
new account development

Entreprises

  • IDEAL STANDARD INTERNATIONAL - CUSTOMER & SALES SERVICE MANAGER ROI

    2019 - maintenant
  • SMARTBOX LTD - SALES & KEY ACCOUNTS TEAM MANAGER - PARTNER CONTRACTING

    2018 - 2019
  • Smartbox Group - Irlande - CUSTOMER SERVICE TEAM LEADER

    2017 - 2018
  • SMARTBOX LTD - French customer service Team Leader

    2017 - 2018 : French customer service Team Leader SMARTBOX LTD - Dublin - Ireland - Turnover : 500 M EUR - Staff : 1000 p. the European N°1 in experience gifts.
    * Daily management of a team of 40 customer service representatives (phones / emails / live chat)
    * Daily management of a call centre KPIS (AHT / ASA / contacts per hour / instant satisfaction survey...)
    * KPIs regular analysis and reports building ;
    * Regular reporting to the Director of customer service
    * Implementing working processes ;
    * Ensuring high level of customer satisfaction
  • LAHU MODE INDUSTRIES - Site and Sales Director

    2016 - 2017 : Site and Sales Manager LAHU MODE INDUSTRIES - Mesnois - France - Turnover : 1 M EUR - Staff : 10 p. Production of buttons for clothes, two-sided buttons being sticked, crimped, clipped, with inclusions. And also : Buckles, balls, rings, toggles, cord ends, cord adjuster, etc... Personalization with laser or with mechanical engraving. Laser cutting up of polyester sheets for buckles, bonnet fasteners, small plates or any product on request + perfume caps (plastic injection + routing)
    * Daily management of and industrial, production and sales site ;
    * Management of 5 people on-site and of 6 sales agents ;
    * Attending all trade show/exhibitions relevant to the field of activity (Première Vision-Paris/Luxepack-Monaco)
    * Development of existing customers and business development - regular canvassing (phone/email) + monthly customers' visits (existing + potential) - customers: designers, perfume industry...
    * Regular reporting to the CEO
  • SJM EUROSTAT - Customer and Sales Service Manager

    2013 - 2016 : Customer and Sales Service Manager SJM EUROSTAT - Pont de Poitte - France - Turnover : 19 M EUR - Staff : 100 p. European leader on the plastic vacuumforming market and producer of packaging solutions for the protection of components against electrostatic discharges - flexible and rigid packaging (standard and customized products according to customers's specs)
    * Managing key accounts of about 1 million euros each (aeronautics, automotive, pharmaceutical) + tenders + working on pricelists
    * Customers' visits onsite (a few per year) ;
    * Attending all trade show/exhibitions relevant to the field of activity (Productronica-Munich/Fachpack-Nuremberg...) ;
    * Management of 8 sales assistants ;
    * Elevating company's guest-satisfaction index ; ensuring the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
    * Introducing training programs that enhanced employee performance and helped build a motivated workforce.
    * National and export distribution network management ;
    * Processing orders and quotations follow up ;
    * Production and R&D projects emergency follow up.
  • SJM EUROSTAT - SALES SERVICE MANAGER

    2013 - 2016
  • SJM EUROSTAT - Trilingual Sales & Export Coordinator

    2011 - 2013 * Position on-site and on the field visiting customers ;
  • SJM EUROSTAT - Responsable service commercial sédentaire

    2011 - 2016 : Responsable service commercial sédentaire SJM EUROSTAT - Pont de Poitte - France - CA : 19 M EUR - Effectifs : 100 p. Leader européen du thermoformage plastique et producteur (Développement emballages pour la protection des composants contre les décharges électrostatiques)
    * Encadrement de 8 assistantes commerciales ;
    * Gestion d'un portefeuille de grands comptes d'1 million d'euros ;
    * Conclusion et suivi de contrats cadres déployés par la force de vente locale ;
    * Elaboration de solutions techniques adaptées à chaque client et produits proposés ;
    * Fidélisation des clients grâce à un suivi permanent de la satisfaction
  • ASSOCIATION RUDOLOGIA - Assistante Administrative

    2010 - 2011 : Assistante Administrative, ASSOCIATION RUDOLOGIA (POLE COMPETENCES DECHETS) + UNIVERSITE DE FRANCHE-COMTE -
    * Accueil physique et téléphonique et gestion des étudiants de 2 licences professionnelles (inscriptions, plannings, visites, stages, affichage des notes)
    * Gestion des intervenants, des cours et des examens ;
    * Traduction de sites internet Français-Anglais ;
    * Animations commerciales pour la prévention des déchets ;
  • EYEMOUTH LIFT TRUCK TRAINING CENTRE - Centre Manager

    lyon 2008 - 2009 : Centre Manager, ELTTC - Turnover : 2 M EUR - Staff : 5 p. :
  • EYEMOUTH LIFT TRUCK TRAINING CENTRE - Centre Manager

    lyon 2008 - 2009 : COLLIN AND SON (DRC) - Eyemouth - Ecosse, plein temps (
    : Centre Manager, * Comptabilité générale et organisation de journées portes ouvertes
    * Réception des clients physique et téléphonique et gestion du personnel et de tous les formateurs.
    * Prise de toutes les décisions quotidiennes relatives à la bonne marche de l'entreprise + participation à toutes les décisions financières majeures avec le propriétaire de l'entreprise, prospection et visites des clients... Véritable poste de General Manager (au sens anglo-saxon). ;
  • EYEMOUTH LIFT TRUCK TRAINING CENTRE - Office Administrator

    lyon 2005 - 2008 : Office Administrator, * General assistant duties ;
    * Marketing, design and business development
  • EYEMOUTH LIFT TRUCK TRAINING CENTRE - Assistante de direction et Commerciale

    lyon 2005 - 2008 : COLLIN AND SON (DRC) - Eyemouth - Ecosse, plein temps (
    : Assistante de direction et Commerciale, ELTTC - tous les matins:
    * Assistanat de direction au sens général (gestion de l'agenda du Directeur, comptabilité générale)
    * Design de support marketing et prospection commerciale ;
  • EYEMOUTH LIFT TRUCK TRAINING CENTRE - Self-employed

    lyon 2004 - 2009 : EYEMOUTH LIFT TRUCK TRAINING CENTRE (ELTTC) - Industrial training centre + D.R. COLLIN AND SON (DRC) - fish and shellfish exporter (wholesaler)
  • DRC - Trilingual sales & Export assistant

    Quimper 2004 - 2008 : Trilingual sales and Export assistant, DRC - Turnover : 12 M EUR - Staff : 50 p. - afternoons :
    * General assistant duties
    * Business development
  • DRC - Assistante Commerciale et Export

    Quimper 2004 - 2008 : Assistante Commerciale et Export Français-Anglais-Russe, DRC- tous les après-midis :
    * Assistanat général.
    * Prospection et Développement commercial ;
    * Gestion des comptes clients exports et UK et gestion de la logistique (fret routier et aérien) ;
    * Traductions.
    * Comptabilité générale ;
  • D.R. COLLIN AND SON - Comptabilité générale et prospection commerciale

    2004 - 2008 : Maîtrise LEA (Assistanat de direction et commercial),
    * Gestion des comptes clients, mise à jour et informatisation des procédures quotidiennes ;
    * Comptabilité générale et prospection commerciale ;

Formations

Réseau