-
MEDICA IRELAND
- RADIOLOGY ADMINISTRATION MANAGER
Administratif | DUBLIN
2022 - 2022
-
NADIJA BAJRAMI STRATEGIC HYPNOTHERAPIST, MIND COACH AND PSYCHIC-MEDIUM
- STRATEGIC HYPNOTHERAPIST, MIND COACH AND PSYCHIC-MEDIUM
Profession libérale | DUBLIN
2020 - maintenant
-
IDEAL STANDARD INTERNATIONAL
- CUSTOMER & SALES SERVICE MANAGER ROI
2019 - 2021
-
SMARTBOX LTD
- SALES & KEY ACCOUNTS TEAM MANAGER - PARTNER CONTRACTING
2018 - 2019
-
Smartbox Group - Irlande
- CUSTOMER SERVICE TEAM LEADER
2017 - 2018
-
SMARTBOX LTD
- French customer service Team Leader
2017 - 2018
: French customer service Team Leader SMARTBOX LTD - Dublin - Ireland - Turnover : 500 M EUR - Staff : 1000 p. the European N°1 in experience gifts.
* Daily management of a team of 40 customer service representatives (phones / emails / live chat)
* Daily management of a call centre KPIS (AHT / ASA / contacts per hour / instant satisfaction survey...)
* KPIs regular analysis and reports building ;
* Regular reporting to the Director of customer service
* Implementing working processes ;
* Ensuring high level of customer satisfaction
-
LAHU MODE INDUSTRIES
- Site and Sales Director
2016 - 2017
: Site and Sales Manager LAHU MODE INDUSTRIES - Mesnois - France - Turnover : 1 M EUR - Staff : 10 p. Production of buttons for clothes, two-sided buttons being sticked, crimped, clipped, with inclusions. And also : Buckles, balls, rings, toggles, cord ends, cord adjuster, etc... Personalization with laser or with mechanical engraving. Laser cutting up of polyester sheets for buckles, bonnet fasteners, small plates or any product on request + perfume caps (plastic injection + routing)
* Daily management of and industrial, production and sales site ;
* Management of 5 people on-site and of 6 sales agents ;
* Attending all trade show/exhibitions relevant to the field of activity (Première Vision-Paris/Luxepack-Monaco)
* Development of existing customers and business development - regular canvassing (phone/email) + monthly customers' visits (existing + potential) - customers: designers, perfume industry...
* Regular reporting to the CEO
-
SJM EUROSTAT
- Customer and Sales Service Manager
2013 - 2016
: Customer and Sales Service Manager SJM EUROSTAT - Pont de Poitte - France - Turnover : 19 M EUR - Staff : 100 p. European leader on the plastic vacuumforming market and producer of packaging solutions for the protection of components against electrostatic discharges - flexible and rigid packaging (standard and customized products according to customers's specs)
* Managing key accounts of about 1 million euros each (aeronautics, automotive, pharmaceutical) + tenders + working on pricelists
* Customers' visits onsite (a few per year) ;
* Attending all trade show/exhibitions relevant to the field of activity (Productronica-Munich/Fachpack-Nuremberg...) ;
* Management of 8 sales assistants ;
* Elevating company's guest-satisfaction index ; ensuring the swift resolution of customer issues to preserve customer loyalty while complying with company policies.
* Introducing training programs that enhanced employee performance and helped build a motivated workforce.
* National and export distribution network management ;
* Processing orders and quotations follow up ;
* Production and R&D projects emergency follow up.
-
SJM EUROSTAT
- SALES SERVICE MANAGER
2013 - 2016
-
SJM EUROSTAT
- Trilingual Sales & Export Coordinator
2011 - 2013
* Position on-site and on the field visiting customers ;
-
SJM EUROSTAT
- Responsable service commercial sédentaire
2011 - 2016
: Responsable service commercial sédentaire SJM EUROSTAT - Pont de Poitte - France - CA : 19 M EUR - Effectifs : 100 p. Leader européen du thermoformage plastique et producteur (Développement emballages pour la protection des composants contre les décharges électrostatiques)
* Encadrement de 8 assistantes commerciales ;
* Gestion d'un portefeuille de grands comptes d'1 million d'euros ;
* Conclusion et suivi de contrats cadres déployés par la force de vente locale ;
* Elaboration de solutions techniques adaptées à chaque client et produits proposés ;
* Fidélisation des clients grâce à un suivi permanent de la satisfaction
-
ASSOCIATION RUDOLOGIA
- Assistante Administrative
2010 - 2011
: Assistante Administrative, ASSOCIATION RUDOLOGIA (POLE COMPETENCES DECHETS) + UNIVERSITE DE FRANCHE-COMTE -
* Accueil physique et téléphonique et gestion des étudiants de 2 licences professionnelles (inscriptions, plannings, visites, stages, affichage des notes)
* Gestion des intervenants, des cours et des examens ;
* Traduction de sites internet Français-Anglais ;
* Animations commerciales pour la prévention des déchets ;
-
EYEMOUTH LIFT TRUCK TRAINING CENTRE
- Centre Manager
lyon
2008 - 2009
: Centre Manager, ELTTC - Turnover : 2 M EUR - Staff : 5 p. :
-
EYEMOUTH LIFT TRUCK TRAINING CENTRE
- Centre Manager
lyon
2008 - 2009
: COLLIN AND SON (DRC) - Eyemouth - Ecosse, plein temps (
: Centre Manager, * Comptabilité générale et organisation de journées portes ouvertes
* Réception des clients physique et téléphonique et gestion du personnel et de tous les formateurs.
* Prise de toutes les décisions quotidiennes relatives à la bonne marche de l'entreprise + participation à toutes les décisions financières majeures avec le propriétaire de l'entreprise, prospection et visites des clients... Véritable poste de General Manager (au sens anglo-saxon). ;
-
EYEMOUTH LIFT TRUCK TRAINING CENTRE
- Assistante de direction et Commerciale
lyon
2005 - 2008
: COLLIN AND SON (DRC) - Eyemouth - Ecosse, plein temps (
: Assistante de direction et Commerciale, ELTTC - tous les matins:
* Assistanat de direction au sens général (gestion de l'agenda du Directeur, comptabilité générale)
* Design de support marketing et prospection commerciale ;
-
EYEMOUTH LIFT TRUCK TRAINING CENTRE
- Office Administrator
lyon
2005 - 2008
: Office Administrator, * General assistant duties ;
* Marketing, design and business development
-
DRC
- Trilingual sales & Export assistant
Quimper
2004 - 2008
: Trilingual sales and Export assistant, DRC - Turnover : 12 M EUR - Staff : 50 p. - afternoons :
* General assistant duties
* Business development
-
D.R. COLLIN AND SON
- Comptabilité générale et prospection commerciale
2004 - 2008
: Maîtrise LEA (Assistanat de direction et commercial),
* Gestion des comptes clients, mise à jour et informatisation des procédures quotidiennes ;
* Comptabilité générale et prospection commerciale ;
-
DRC
- Assistante Commerciale et Export
Quimper
2004 - 2008
: Assistante Commerciale et Export Français-Anglais-Russe, DRC- tous les après-midis :
* Assistanat général.
* Prospection et Développement commercial ;
* Gestion des comptes clients exports et UK et gestion de la logistique (fret routier et aérien) ;
* Traductions.
* Comptabilité générale ;
-
EYEMOUTH LIFT TRUCK TRAINING CENTRE
- Self-employed
lyon
2004 - 2009
: EYEMOUTH LIFT TRUCK TRAINING CENTRE (ELTTC) - Industrial training centre + D.R. COLLIN AND SON (DRC) - fish and shellfish exporter (wholesaler)
