Menu

Nadim MILOUD

Neuilly-sur-Seine

En résumé

"The highest reward for a person's toil is not what they get for it, but what they become by it" - John Ruskin (1819 - 1900)

My will is to get any opportunity within IT Telecom field as Manager for Operations. I'm looking for a first challenge abroad. Please check my linked In Profile for more detailed informations : https://www.linkedin.com/pub/nadim-miloud/b9/849/498

References are available on request

Mes compétences :
CAO
MULTISIM
PROTEL
Electrical Maintenance
PBx
Arabic Classic
Linux
Microsoft Office
English
Claim Management
Networking
SIM
eCRM
Communication
French
Cabling
Database

Entreprises

  • Convergys - CALL CENTER COSTUMER SERVICE AGENT ORANGE AT

    Neuilly-sur-Seine 2012 - maintenant Main Competencies :
    # Perform various customer communication by phone, email and chat.
    # Troubleshoot and research various customer issues.
    # Stay current on client's products.
    # Meet and exceed performance and metric goals set forth by customer.
    # Handle and resolve customer complaints.
    # Update and document information in Database.

  • Teleperformance France - ASSISTANT SALES REPRESENTATIVE IT TELECOM

    Asnières sur Seine 2012 - 2012 Key competencies as Assistant Sales Representative :
    # Meet or exceed sales targets and other organizational metrics.
    # Determine the needs of Customers through qualification and offering a customized solution.
    # Attend to all customer escalations with satisfactory resolutions.
    # Learn and keep up to date product knowledge and GSM and phones industry trends.
    # Maintain merchandising in accordance to Teleperformance TN standards.
    # Ensure processing accuracies by following established systems and processes.
    #Handle cash or credit card transactions and conduct daily reconciliation.

  • Convergys - CALL CENTER COSTUMER SERVICE AGENT BELL CANADA

    Neuilly-sur-Seine 2011 - 2012 Key competencies are :
    # Perform various customer communication by phone, email and chat
    # Troubleshoot and research various customer issues
    # Stay current on client's products
    # Meet and exceed performance and metric goals set forth by customer
    # Handle and resolve customer complaints
    # Update and document information in Database

  • Tunisie Telecom - INTERNSHIP

    2006 - 2006 Internship from January till December 2006, within TN TELECOM technical teams, working on different Topics :
    # Telephon Exchange System and PBx network implementation (CCA Dept. - Centre de Commutation Automatique)
    # Follow up and Construction of Telecommunication Facilities and Phone Lines (CCL Dept. - Centre de Construction des Lignes)

Formations

  • Centre Sectoriel De Formation En TELECOM (Borj Cedria)

    Borj Cedria 2003 - 2007 BAC+3

    General IT System
    Industrial Electronics
    Control Systems
    Cabling and Network Maintenance
    PBx implementation
    Phones network,GSM and SIM cards readers

Réseau

Annuaire des membres :