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Nadir DELLI

Lyon Cedex 09

En résumé

Experienced Sales Engineer with a demonstrated history of working in the computer software industry. Skilled in Customer Acquisition, Customer Relationship Management (CRM), Loyalty Programs, Management, and E-payments. Strong consulting professional with a BACHELOR'S DEGREE focused in Specialized Sales, Merchandising and Marketing Operations from Idrac Lyon.

Mes compétences :
Stratégie commerciale
Commerce B2B
Communication
Commerce B2C
E-commerce

Entreprises

  • Cegid group - Ingénieur commercial MGE Grands Comptes Finance/Fiscalité

    Lyon Cedex 09 2015 - maintenant Premier éditeur français de logiciels : CA 284 M€
    2 200 collaborateurs
    400 000 utilisateurs

    Dédié au marché MGE (moyennes et grandes entreprises) Finance / Fiscalité
    Portefeuille 400 clients

    - Gestion et développement de comptes existants
    - Vente de solutions de gestion clés en main (logiciel, matériel et services associés) :
    o Finance
    o Fiscalité
    o Performance Management
    o Ressources Humaines
    - ERP in & out

  • GOLDENPALACE.be - VIP Manager

    2014 - 2015 Responsible for the day-to-day VIP-management, ensuring that the highest level of VIP-service is achieved, as well as report on VIP-activity and KPIs.

    - Set up a business strategy , define a budget and actions.
    - Create and Launch marketing campaigns Loyalty, reactivation by different communication channels.
    - Establish Constructive relationships with customers based on respect and understanding their needs.

    • Monitor Daily, weekly and monthly the VIP player activity and report on wagering, revenue and winnings of the VIP player pool.
    • Retention: increase player value by means of optimized and personalized messages or by suggesting VIP-campaigns to the CRM team.
    • Reactivation of VIPs: reach out to inactive VIPs and offer them personalized bonuses or assistance, in order to reactivate them.

  • NEOGAMES - VIP Account Manager

    2013 - 2014 Create relationship and forge trust with existing VIP players by offering them a very personalized and high level service


    * Follow a portfolio of VIPs. Ensure to loyal the existing players, to increase their activity on the site.

    * Reward the active players

    *Liaise with CS, Fraud, Trading Casino...teams to provide best quality services.

    * Reactivation campaign 

    * Convert potential VIPs to the VIP segments

    * Improve the existing VIP offers

    * Commercial approach. and responsible for the activity of the VIPs his market.


    *Reward VIP players, increase their activity and life cycle on site.


    * Assisting our customers with financial, functional and technical problems and enquiries to closure.


    * Being up-to-date with promotions, competitions and special offers that we promote to our customers


    *Liaise with different department to provide best service to VIP customers.


    - Address client concerns and ensure the resolution of issues in a timely manner

    - Involved in the day-to-day management of VIP clients portfolio.
    - Gaining a strong knowledge and understanding of a clients' brand and products
    - Maintaining contact with clients - giving them regular updates
    - Oversee existing campaigns to grow key accounts
    - Delivering ongoing market analysis and assessment of competitors
    - Retain accounts through the development of strong relationships with key decision makers
    - Reviewing top French VIP customers accounts 

    - Solving tasks to win reactivate churned/ lapsed French VIP customers 

    - Running Weekly Retention report for the French Market.

  • BetClic - Customer Service Agent

    2012 - 2012 - Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, bingo and games, as well as the tools used for each product.

    - Assisting our customers with financial, functional and technical problems and inquiries to closure.

    - Working rotating shifts or specified hours to handle the daily customer support workload.

    - Being up-to-date with promotions, competitions and special offers that we promote to our customers.

    -Creation and maintenance of standard responses to frequently asked questions and upcoming - situations.
    - Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead and the Customer Services Director.
    - Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.

    - Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.

    - Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.

Formations

  • Idrac Lyon

    Lyon 2010 - 2011 BACHELOR'S DEGREE

    Développer un potentiel commercial et mettre en œuvre des stratégies commerciales.

Réseau

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