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Naoufel CHTARA

OUAGADOUGOU

En résumé

A multicultural,multiligual individual with a great capacity to communicate with a variety of people at all levels
i have gathered a cumulative experience to product,quality,guest satisfaction and cost control
demonstrating care and consideration to customers,partners,suppliers and employees
looking for a management position within an internationally established company,where i can explore a corporate culture and take my career to greater heights

Mes compétences :
front office
Star Standard Hotel > 4 Star Hotel
Airline Catering
problem resolution skills
occupancy forecasting
implementation of all hotel policies and house rul
hospitality experience
develop an enviable career profile
communication skills
commercial experience
budgets
Taxation
Stock Control
Revenue Management
Profit and Loss Accounts
People skills
Influencing skills
Hotel Management
Guest Satisfaction
Financial Report Writing
Excellent presentation skills
Event management
Business management
Banquets
Audit

Entreprises

  • Sopatel Silmande SA 4* - General Manager

    2015 - maintenant :Golden Tulip Le Silmande 4*,Ougadougou,Burkina Faso,

  • Laico hotels&Resorts - General Manager

    2013 - 2015

  • Laico Atlantic Hotel 4* - General Manager

    2013 - 2015 Ensuring the smooth running and organization of the day to day running of the hotel operation
    Effectively managing the daily operations of the hotel.
    Making sure that guests have a good first and last impression of the hotel.
    Setting sales targets for staff and monitoring them to ensure that they are met.
    Recruiting staff, training them up and then monitoring their performance.
    Managing and setting room rates.
    In overall charge of a busy food and beverage operation.
    Engaging and motivating staff to do better.
    Constantly focusing on profitability and growth.
    Striving to create a relaxing and welcoming ambience for customers.
    Identifying other revenue stream opportunities.
    Organizing conferences, wedding receptions and banquets.
    Overseeing the allocation of hotel bedrooms.
    Launching local publicity campaigns and attending networking events.
    Making sure presentation, recipes and services are consistent throughout the hotel.

  • Laico Okoume Palace 5* - Executive Ass Manager

    2009 - 2012 Duties:
    Ultimate responsibility for the overall operation of the hotel.
    Provide functional assistance and direction to all the operation departments.
    Coordinate functions and activities with the department heads as appropriate.
    Interact with individuals inside and outside the hotel including, but not limited to suppliers, government officials, competitors and other members of the local community.
    In charge of delivering results and financial performance objectives.
    Always deliver more than expected and exceed guest satisfaction

  • RIU El Mansour hotel 4* - Executive Assistant Manager

    2007 - 2009

  • Hasdrubal Thalassa&Spa,Palace - Director of Rooms

    2002 - 2006 : part of `one of the leading hotels of the world'
    www.hasdrubalthalassa&spa hotels.com
    Duties:
    Responsible for ensuring the smooth operation of guest services, valet services, concierge and uniformed services, housekeeping, laundry, and communications in an attentive, friendly, efficient, and courteous manner.
    Overall responsible for providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
    Excellent communication skills in all aspects; professional and appropriate business appearance and presentation.
    Excellent knowledge of all aspects of Rooms Division Operations.
    Excellent organizational and administrative skills.
    Excellent guest services and problem resolution skills, flexible to meet the demands of a 24 hour operation, and able to work comprehensively with spreadsheets and budgeting packages.
    Very efficient coordination between the organization and administrative functions in all areas of the Rooms Division.

  • Hasdrubal Thalassa&Spa;Palace - Room Divison Assistant Manager

    2000 - 2002 *Duties:
    Help oversee the Rooms Division department of a palace of 220 suites plus the biggest hotel suite in the world 1542sqm a Guinness record. The departments that report to me are Front Office, Housekeeping, Guest Services, Valet, airport representative, bell boys,
    Work alongside them allows me an opportunity to give praise for great interactions and perform on the spot training.

  • Hasdrubal Thalassa&Spa,Palace - Front Office Manager

    1998 - 1999 Participate in the recruitment of front office personnel.Train, coach all front office personnel
    Evaluate the job performance of each front office employee.Maintain working relationships and communicates with all departments.Maintain master key control.Verify that accurate room status information is maintained and properly communicated.Resolve guest problems quickly, efficiently and courteously.Update group information.
    Review and completes credit limit report.Work within the allocated budget for the front office.
    Check cashiers in and out and verifies banks and deposits at the end of each shift.
    Enforce all cash-handling, check-cashing, and credit policies.
    Conduct regularly scheduled meetings of front office personnel.
    Wear the proper uniform at all times. Require all front office employees to wear proper uniforms at all times.
    Uphold the hotel's commitment to hospitality. Prepare performance reports related to front office.

  • El Manar 4* Luxe - Front Office Manager

    1997 - 1998

  • El Manar Hotel 4* Luxe - Front Office Manager

    1994 - 1997

  • El Manar 4* Luxe - Assistant Front office Manager

    1991 - 1994

  • El Manar 4*Luxe - Front Office Assistant

    1990 - 1991

Formations

  • École Hôtelière De Nabeul (Tunisie) Direction de la formation des cadres (Nabeul)

    Nabeul 1988 - 1990 BEH

    Mention Tres Bien
    Lauréat de la Promotion
    Meilleure moyenne dans tout le pays

Réseau

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