Mes compétences :
Coaching & Mentoring
Troubleshooting
Team player
Customer care
Technical Skills
Training
Soft Skills
Reliability
Entreprises
OB10 Electronic Invoicing,part of Tungsten Corporation
- Senior Buyer Support Representative with French and English
2011 - 2013Technical Support for the EMEA-based Buyers(Unilever,Neslte,HP,GSK,Pfizer)
Dealing with escalations and high priority request
XML,EDI,IDOC,Fixed length
FTP,sFTP,AS2,HTTP POST
Coaching and training new employees
Creating training materials
Helping colleagues from supplier support
BProcess , e-invoicing
- Implementaion with French and English
2010 - 2011
Travelclick
- Technical support agent with Fench and English
2010 - 2010Technical Support for a portfolio of 200 hotels using iHotelier(UK,France,Benelux,Switzerland,Croatia)
Assisting clients with the creation of new packages,rooms
Some GDS and PNR
Formations
Université Lyon 3 Jean Moulin (Lyon)
Lyon2007 - 2009Master Langues et Gestion
Accounting,Maketing,Analyse Financière
Université Lyon 3 Jean Moulin (Lyon)
Lyon2003 - 2007Licence LEA Anglais/Russe
Lycée De Langue Francaise "Antoine De Saint-Exupéry" (Plovdiv)
