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Unity Technology Solutions, Dublin, Ireland
- Office 365 Consultant and Infrastructure Engineer
2016 - maintenant
Main responsibilities include deploying and troubleshooting Office365 and Azure Active Directory:
• Meeting with clients to determine requirements for deploying office 365 services
• Working with presales team to define the scope for the deployment project.
• Clarifying a client's system specifications, understanding their work practices and the nature of their business.
• Defining software, hardware and network requirements.
• Preparing documentation and presenting progress reports to customers
• Deploying infrastructure: Exchange 2010/2013 servers, ADFS 3.0, hybrid with exchange 2010/2013 and office 365 and migrating mailboxes to/from the cloud
• Azure EMS – Azure AD premium, Azure RMS, Intune
• Taking care of current and new customers' environment by providing level 3 technical support.
• Troubleshooting issues for Windows/Exchange/Citrix servers as well as problems with Active Directory, DAG, backup tools, encryption, monitoring tools.
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Codec-Dss, Dublin, Ireland
- Platforms Consultant
2015 - 2016
Main responsibilities include deploying and troubleshooting Office365 and Azure Active Directory:
• Meeting with clients to determine requirements for deploying office 365 services
• Working with clients to define the scope for the deployment project.
• Planning timescales and the resources needed.
• Clarifying a client's system specifications, understanding their work practices and the nature of their business.
• Defining software, hardware and network requirements.
• Designing, testing, installing and monitoring new systems.
• Preparing documentation and presenting progress reports to customers
• Deploying Exchange 2010/2013 servers, deploying ADFS 3.0, hybrid with exchange 2010/2013, office 365 and migrating mailboxes to/from the cloud
• Deploying EMS – Azure AD premium, Azure RMS, Intune, Azure VMs
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MJ Flood Technology – Dublin, Ireland
- Office 365 Level 2 Technical Support Engineer
2014 - 2015
Main responsibilities include troubleshooting Exchange Online issues:
• Deploying hybrid with exchange 2007/2010/2013 and office 365 and migrating mailboxes to/from the cloud.
• Deploying ADFS 2.0 and 3.0 for SSO experience
• Performing administrative tasks using the Online Module Powershell commands, and creating custom scripts for bulk operations
• providing ongoing technical support and proactive maintenance of Office 365 configurations
• Performing Microsoft Intune demonstration and deployments
Support was provided to the UK Office 365 market
Achievements:
After 4 months, starting with February, I became part of the Enhanced Implementation team, whose role is to deploy office 365 services on clients’ environments.
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Stream International, Sofia, Bulgaria
- Office 365 Frontline Support Engineer
2013 - 2014
Main responsibilities include troubleshooting Exchange Online issues:
• Deploying hybrid with exchange 2007/2010/2013 and office 365 and migrating mailboxes to/from the cloud
• Deploying ADFS 2.0 and 3.0 for SSO experience
• Performing administrative tasks using the Online Module for Powershell commands, and creating custom scripts for bulk operations
• Troubleshooting issues migrating mailboxes from on-premise environments to the Cloud, using different types of migrations - staged, cutover, IMAP and hybrid, and troubleshooting any issue that appeared.
• Troubleshooting issues with AD DC, ADFS, mail flow, outlook 2007/2010/2013, Active Sync, printers
• Providing ongoing technical support and proactive maintenance of Office 365 configurations
Support was provided in French.
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Wipro Ltd, Bucharest, Romania
- Office 365 Frontline Engineer
2012 - 2013
Main responsibilities include troubleshooting Exchange Online issues:
• Exchange Online server administration
• Troubleshooting issues migrating mailboxes from on-premise environments to the Cloud, using different types of migrations - staged, cutover, IMAP and hybrid, and troubleshooting any issue that appeared.
• Troubleshooting issues with ADFS, mail flow, outlook 2007/2010/2013, Active Sync, printers
• Performing same administrative tasks using the Online Module Powershell commands, and creating custom scripts for bulk operations
Support was provided in English
Achievements:
▪ After 6 months of employment, I became one of the most technical engineers and I was selected to be part of the Enterprise team.
▪ The Enterprise team was unique in EMEA and we provide technical support for some of the most important Microsoft Office365 customers.
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Conectys - Bucharest, Romania
- Client Relations Specialist
2010 - 2012
• I needed to answer all incoming calls
• I had to troubleshot internet connection issues on cable and Wi-Fi for devices running on Windows, MAC, iOS, Android - SMTP issues on Outlook, Entourage, iOS, VPN issues
