Olivier BONNABEL

En résumé

Entreprises

• GE Healthcare - EMEA Service Operations Manager

  2001 - 2008 Leading the service operations of various product range(functional imaging systems, pre-clinical imaging, ...) with currently a team of technical support engineers who support ~200 service field engineers.
  Driving customer metrics (“Net Promoter Score”, customer complaints, systems time-to-repair / uptime, MTBF, etc.) and internal metrics (installation and warranty costs, contracts margin, etc.).
  Handling the new products introduction.
  Lead the integration into service organization of 5 companies acquired (people and processes).

• GE Healthcare - R&D Manager

  1999 - 2001 Managed a team of 30 engineers R&D in charge of surgical mobile c-arm x-ray equipments for global markets.
  Lead the engineering transfer from western Europe to India with an outstanding productivity achieved on the product cost.
  Hired and ramped-up 18 engineers in various areas: software, hardware, high-voltage, mechanical, algorithms, quality, serviceability, manufacturability, safety & regulatory, etc.
  Introduced a new product designed in India.
  Supported the Installed Base for 5000 systems worldwide for parts/obsolescence, safety/quality issues and customer complaints.

• GE Healthcare - IB Engineering Manager

  1998 - 1999 Lead 11 engineers handling safety & quality issues on a worldwide installed base of 30,000 x-ray systems (mammography, vascular, rad&fluoro, mobile) with an addition of 25 more engineers assigned to the program.
  Managed the EMC lab (Electromagnetic Compatibility) used during product development for all European projects.

• GE Healthcare - Installation&Warranty Optimization Program Manager

  1998 - 1998 Launched 20 “six sigma” projects (DFSS/DMAIC/DFR) in multi-functional areas (Engineering, Manufacturing, Suppliers and Service) in the 3 continents (America, Europe and Asia) for I&W cost reduction for vascular products.
  Delivered an outstanding productivity for the business and defined the DFSS strategy for next product introduction.

• GE Healthcare - Spare Parts Delivery EMEA Quality Leader

  1997 - 1997 Supervised the Quality System ISO 9001 for spare part supply & repair organization for internal and external suppliers as well as distribution warehouses in Europe.
  Defined new customer metrics and drove “dead-on-arrival” reduction with Service, Manufacturing, Repair and Engineering.

• GE Healthcare - Software Project Leader

  1994 - 1996 Lead various global software project (France, USA, India) for a vascular products.

• GE Healthcare - Software Architect

  1989 - 1994 Designed software for embedded real-time applications used on x-ray medical equipment.
  Handled 6 global projects, with 2 years as an expatriate in the USA.
  Conducted several clinical evaluations with customers.

Formations

• Chimie Physique Electronique De Lyon

  Villeurbanne 1982 - 1987 Electronic, Signal Processing, Physics

Réseau

Pas de contact professionnel