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Olivier CHAUBEAU

Montigny Le Bretonneux

En résumé

After 20 years experience in the telecom industry, i ve expanded my knowledge in the business by following a MBA program.
i'm now searching for a management role combining my past technical experience and my fresh acquired knowledge.

Mes compétences :
Problem solving
Creative
Customer facing
Adaptability
Network administration
Teamwork

Entreprises

  • KAPSCH CARRIERCOM FRANCE - Product and System Support Engineer

    Montigny Le Bretonneux 2010 - maintenant
    * Provides detailed technical advice on system use, maintenance and fault finding procedures.
    * Implements performance screening schedule to identify and correct faults and diagnose equipment performing out of their specification range.
    * Roll-out hardware analysis of tricky issues relative to different customers all over the world.
    * Supply chain support for new product introduction ;
    * Manage the reparation cycle for all products. ;
    * Establish/monitor and analyze Repair and returns indicators on a monthly basis. ;

  • Kapsch Carriercom France - Global product and system support engineer

    Montigny Le Bretonneux 2010 - 2017 Investigate GSM-R customer issues
    Priorise activities in accordance with issue criticity
    communicate action plan to regional support teams
    communicate regularly on activities
    participate to transversal critical investigation meetings
    organize issue replication in lab
    redaction of gps bulletins
    redaction and realization of new product tests
    follow up of sub contracted repair and return activities

  • Nortel - HW Global Product support Engineer

    Toronto 2007 - 2010 (GPS)
    * Managed the liaison between customer support engineers & R&D
    * Analyzed &streamlined complex problems escalated from customers by reproducing them in the lab with R&D
    * Coordinated with the product life cycle management team to decide on the scope of an efficient solution (fix vs. replace)
    * Managed difficult technical communication with customers outlining a sound & realistic action plan
    * Set realistic cost priorities ;

  • Nortel - Customer Support Engineer

    Toronto 2003 - 2007 * Responsible for networking, design, installation and maintenance services for the biggest customer in France: Bouygues Telecom
    * Responsible for new product introduction (software & hardware)
    * Travelling to client sites to help ensure proper installs, deployment, and troubleshooting
    * Ensure responsiveness & customer satisfaction to comply with TL9000 norms through designing contingency plans to anticipated customer problems.
    * Displayed an organized approach to dealing with management & colleagues through robust weekly reports.

  • Nortel - Technical deployment supervisor

    Toronto 2001 - 2002 * Led a team of 10 installation & commissioning technicians
    * Demonstrated persuasiveness using strong arguments to gain support for consensus within the team
    * Planned, organized & completed the deployment of Bouygues Telecom Caribbean network (2 BSC in Martinique, 2 BSC in Guadeloupe, 1 in Guyana with around 200 BTS accordingly) with multi-provider equipment
    * Plan & secure on-time site inspection visits prior to installation phase
    * Manage the maintenance contract activities on site for Bouygues Telecom Caraibes ;

  • Nortel - Installation and commissioning technician

    Toronto 1997 - 2001 * Supervised & performed installation & commissioning, integration & troubleshooting of BTS/ BSC/ TCU Bouygues equipment
    * National software upgrade of Bouygues telecom network
    * International assignment in Taiwan following 1999 earthquake to deploy network equipment within the new MSC (Mobile Switching Center)
    * International assignment in Hungary in collaboration with T-Mobile (formerly Westel) to extend their network capacity

  • Alstom Transport - TGV maintenance technician

    1994 - 1997 (Sub contracted by BIS & T2I)
    * Upgrade of the embedded network software in Belgium & France
    * Responsible for software validation
    * Challenging hardware upgrade & validation of 8 on board processing units on daily basis for 3 months
    * Provided technical support assistance to the first twenty five commercial round trips of Eurostar between London & Paris

  • PARIS Fire Brigade - Radio maintenance Technician

    1993 - 1994 * Responsible for testing & repairing around 700 pieces of radio equipment in around 70 rescue centers
    * Balance between the needs of repairing versus replacing radio equipment in rescue centers to maintain cost

Formations

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