Ovie Victor LAWAL

En résumé

Entreprises

• Ecobank - Channels and Implementation Manager

  Lomé 2013 - 2017 Objectives:
  Digital Channels Management, Change Management, Innovation, Agile Project Management, Digital Transformation,
  Process Automation & Reengineering, Emerging Technologies, Business Analysis, Team Leadership and Solution Sales
  
  Key Responsibilities:
  
  * Delivered physical and electronic solutions tailored to meet Clients' unique business needs including ERP integrations.
  * Responsible for Channels' deployment, activation and user training/hand holding
  * Created and executed project plans and revised as appropriate to meet changing needs and requirements
  * Conducted insightful business analyses and value-for-money reviews for enterprise solutions
  * Drove Process improvement, innovation and digital transformation initiatives
  * Managed electronic channels to ensure stability, 95% uptime and excellent customer experience
  * Discussed and documented lessons learned after each major project and shared best practices with teams
  * Managed end to end business requirements elicitation, analysis, documentation and communication.
  * Developed and maintained support documentation such as Service Level Agreements and governance models
  * Acted as liaison between customers, business and relevant IT communities
  * Led a team of 7 Implementations and Channels support officers
  * Participated as a Faculty member in the Bank's training school

• Ecobank - Customer Service Manager & Head of Operations

  Lomé 2006 - 2012 Objectives:
  Branch Operations Management, Support business units, Operational Efficiency
  
  Key Responsibilities
  * Responsible for Branch Management and Administration including P&L accountability and annual budget planning and
  implementation
  * Provided strong functional leadership to Branch operations work force
  * Spearheaded all major strategic retail initiatives geared towards Customer satisfaction, operational efficiency and improved
  productivity
  * Oversaw Vault/Cash Management and Administration ;
  * Ensured proper Management, Monitoring & Reconciliation of Internal/General Ledger Accounts
  * Enthusiastically handled Customer Complaints Management
  * Handled Performance monitoring and rendering of periodic Team Performance reports
  * Led Data scrub & Data migration project teams to deliver within schedule and on budget
  * Developed and executed the Operations team strategy to support the Bank's goals as per revenue growth & profitability
  * Managed and Supervised Branch-level Transaction processing
  * Ensured that Branch activities complied with internal and regulatory requirements and policies
  * Worked closely with the sales team to implement a storytelling brand strategy, through renewed customer experience, which
  encompassed product, channel, sales, and customer service

• Citibank - Electronic Banking Support Officer

  New York 2005 - 2006 Key Responsibilities
  * Installed and administered Citidirect (A Citigroup Corporate On-line Banking Software) to Clients.
  * Proactive communication with Clients on updates and other internal changes on Citidirect.
  * Provided physical and on-line support to Clients. ;
  * Participated in review of departmental Policies, Procedures and Practices
  * Managed and monitored responses to Clients complaints and enquires on eBanking product

• MIS Company Ltd - Customer Service Engineer

  2003 - 2003 Key Responsibilities
  * Installing, configuring and administering various Applications and Operating Systems ;
  * Generating job cards and invoices to Customers ;
  * Repairs, servicing, troubleshooting and maintenance of Computer Hardware ;
  * Web application development using Java, C++ and PHP ;
  * Developed skills in UNIX, FORTRAN, C++ and Java programming languages ;
  * Provided physical and on-line support to Customers. ;
  * Obtained experience in Networking

Formations

• University Of Turku, Turun Yliopisto (Turku)

  Turku 2017 - 2018 Certificate in Management of IS Projects

• Ecole Supérieure D'Ingénieurs En Electronique Et Electrotechnique

  Noisy Le Grand 2017 - maintenant Master of Science

• University Of Benin (Benin City)

  Benin City 2012 - 2014 Master of Business Administration

Réseau

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