NICE
International experience in IT business solutions to improve enterprise collaboration and transform customer services.
From start-up environments to larger organizations, with various pre-sales and post-sales roles in Customer Care, Program Management, Professional Services, Product Development:
- Expertise in multi-channel customer engagement solutions and best-practices: contact centers, CRM, enterprise collaboration platforms, front / back office integration, mobile / web applications, cloud / premise solutions
- Global service delivery: consulting, implementation, managed services, premium support, training
- Practice lead in project management, customer success, engineering services
- Business partners and off-shore subcontractor management
- Service development, sales enablement in direct / indirect business models
- Software development life cycle & product / project portfolio management
- Business process improvements & methodologies (PMP, ITIL, CMMi, ISO)
Mes compétences :
PMP certified (member of PMI France)
ITIL Foundation V3
