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Philippe BROUTIN

CASABLANCA

En résumé

Specialties & Expertise

. General management
. Head of operations
. Sales & Channel management

. Outsourcing/offshoring
. Business Process Outsourcing
. Customer Relationship Management
. Call / Contact center

. P/L optimization
. Change management
. Lean / continuous improvement
. Customer experience & loyaulty
. Management of large organization
. International & matrix organization
. Leadership
. Team empowerment
. Entrepreneur mindset

Mes compétences :
Business
Business development
Business Development & Management
Call center
Centre d'appels
CEO
COO
General Management
Management
Microsoft CRM
Mobility
Offshoring
Organization
Outsourcing
Sales
Sales Management

Entreprises

  • WEBHELP MOROCCO - General Manager

    2012 - maintenant Directeur Général - Webhelp Maroc
  • WEBHELP - MOROCCO - Site / Contact Center Director

    2007 - 2012 GENERAL MANAGEMENT OF 3 SITES - 1600 PEOPLE
    . Organization design
    . Operational efficiency
    . Growth strategy
    . HR management
    . Hiring & Staffing
    . Administration
    . Facilities
    . Legal Representation

    HEAD OF OPERATIONS
    . 25 operations
    . Industries : WAP, Mobile phone, Insurance, Tourism, Energy, Ebusiness,...
    . Operations : Customer Care, Technical Support, Customer Loyaulty, Outbound & Inbound Sales (BtoB BtoC), Up & Xsell, ...
    . Channels : Voice, mail, web call back, back office.
    . Languages : French, english, spanish.

    MEMBER OF THE EXEKUTIVE MANAGEMENT COMMITTEE
  • DELL - MOROCCO - Sales Director

    2006 - 2007 Sales Channel Leader - France - Consumer - $100M

    Sales Channel Leader : Printers & Peripherals & Software - Southern Europe - Small and Medium Business & Consumer - $40M
  • XEROX - FRANCE - Sales Director

    1999 - 2006 Office Equipments & Computer Solutions - Corporate accounts - $20M
  • XEROX - FRANCE - Sales Manager

    1997 - 1999 Office Supplies & printers & peripherals - Corporate and national accounts - $12M
  • XEROX - FRANCE - Key Account Manager

    1995 - 1997
  • VEOLIA ENVIRONNEMENT - AUSTRALIA - Account Manager

    1993 - 1995

Formations

Pas de formation renseignée

Annuaire des membres :