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ITS Conseil
- Founder
2011 - maintenant
Overall ITS Conseil provides:
- Project management
- Deployment of systems (such as server, NAS, virtual) and iPBX (IP and analog (Fax) gateways, ISDN, SIP phones...)
- Solutions support
- Consulting
- Audit building (data network cabling, computer room...)
- Cabling for data networks computer and/or telephone
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Hewlett-Packard
- Account Delivery Manager
Les Ulis
2008 - 2010
Account Delivery Manager (ADM) acts and is recognized as the customer focal point for all aspects of operations and manages the
Account Support Team (AST).
* The ADM is responsible for the delivery of all operational services to the customer according to Service Level Agreement and ensuring that delivery costs are as agreed.
* He/she manages the virtual team (direct and indirect) responsible for the delivery to customer, including (when appropriate) recruiting, hiring, and developing the necessary skills.
* ADM ensures customer satisfaction through the efficient and effective delivery of contracted services to the customer.
* ADM provides leadership in managing customer Account Support Team for designated customers in terms of management of the virtual team and understanding of the customer environment and its IT architecture.
* Major achievements: On going ADM role for Nycomed account, including participation to transformation activities. Raised customer satisfaction.
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Hewlett-Packard
- Integration Program Manager
Les Ulis
2005 - 2008
Integration Program Manager
Integration Program Manager takes the lead for actively running and driving the integration of large deal delivery organizations into the central GDO organization.
This includes
* Setting up the governance structure for a successful integration program
* Conducting regular steering and program review sessions with the involved executive management
* Identifying all program related sub-projects and setting up proper project team
* Leading the development of optimization plans per involved technology towers and consolidating
* Assessing the financial picture, calculating a business case which outlines the benefits of an integration and shows a return on investment
* Aligning the as-is organization from functional perspective to the various technology towers
* Setting up and steering the financial and HR transition projects
* Kick off and steer technology tower integration sub-projects and synchronize between
* Keeping track of all subprojects
* Major achievements: Successful Integration of WLB banking account (247 heads) and Triaton account (479 heads).
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Hewlett-Packard
- Service Account Team manager
Les Ulis
1999 - 2005
Service Account Team Manager Large Accounts Europe – Networks
* Management of a team of 20 engineers located in Belgium, France, Sweden, Germany, China, Japan, Singapore and USA. These engineers are Technical Leads, Implementation Project Managers, Change Managers and Problem Managers.
* For Large Account customers networks outsourced to Hewlett-Packard, the team manages end to end Network Services across the World. They follow the ITIL/ITSM processes for implementation, delivery and support activities. They are also taking care of Project management, Consulting, Contractors management, Carriers management.
* Major achievements: Set up of the Ericsson Network service account team WW. People selection, people transition and transformation. Implementation of the delivery model and processes.
Service Account Team Manager Northern Europe - Network (HP)
* Management of a team of 31 engineers located in Belgium, Israel, Netherlands, Norway, Sweden and Switzerland: Technical Leads, Implementation Project Managers, Support Engineers.
* For customers networks outsourced to Hewlett-Packard, HP partners networks and HP network, the team manages implementation, delivery and support of Network Services across Europe: Project management, Consulting, Contractors management, Carriers management.
* Major achievements: management of the trade customer business growth. Implementation of the first fully outsourced deals (comprehensive outsourcing, including people transfer): Bekaert, Sara Lee.
Customer Liaison Manager Southern Europe - Network (HP)
* Management of a team of 13 engineers located in France, Spain, United Kingdom, (Grenoble, Barcelona, Bristol) : Technical Account Managers
* For customers networks outsourced to Hewlett-Packard, HP partners networks and HP network: manage delivery and support of Network Services across Europe: Project management, Consulting, Contractors management, Carriers management.
* Major achievements: Build up of the trade customer support organization structure: Technical Account Managers, Implementation Project Managers. Development of the job descriptions, objectives and associated metrics. Implementation of the Business Score Cards.
Region Operation Manager for European Network (HP)
* Management of a team of 11 to 14 engineers located in Belgium, France, Germany, Ireland, Italy, Netherlands, Spain, Switzerland, United Kingdom: Network Services Infrastructure Managers
* For Hewlett-Packard network: build and manage delivery and support of Network Services across Europe: Project management, Consulting, Contractors management, Carriers management.
* Major achievements: Build up of a consistent HP Account support organization across Europe. Implementation of the quality green book for the team.
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Hewlett-Packard
- Financial Analyst
Les Ulis
1997 - 1999
Financial Analyst SSV Europe (HP)
* European Profit Center planning and forecast. Turnover = 90M$
* Monthly reporting and analysis of the profit center
* Business analysis with European manager and Business managers
* European representative for worldwide projects (Vertical reporting, Cost structure).
* Regular connections with local countries financial analysts
* Major customers: European Division Manager, European Business Managers, Worldwide Division headquarter
* Major achievements: Setup of the Profit and Loss schedules for the European organization: 8 Product Lines, 1800 Location Codes. Half-yearly targets (Aspire) rounds setup and management.
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Hewlett-Packard
- District Manager
Les Ulis
1992 - 1997
District Manager SSV Telecom Business (System Support Division- HP)
* Management of a team of 8 to 13 engineers located in France, Italy, Spain, Portugal, Germany, Switzerland (Les Ulis, Rennes, Rome, Torino, Madrid, Lisbon, BadHomburg, Zurich) : Solution Consultants, Project Managers, Consultants and Application engineers
* Project Management, Consulting, Customer Education, Sales and End-users support
* Telecommunication Business (Conformity, Intelligent Networks, Interoperability)
* Major customers: France Telecom, Thomson, Celar, Matra, Alcatel, Telecom Italia, Enel, Telefonica, Airtel, Digitel, Cetecom, Portugal Telecom, Deutsch Telekom, Siemens, Swiss Telekom, Banking Corporation
* Major achievements: Participation to almost all presales activities with Telecom Operators for selling SS7 systems. Participate to the delivery of the full system to Telefonica and Portugal Telecom as project director.
District Manager AEO Test and Measurement (Application Engineer Organization - HP)
* Management of a team of 12 engineers located in France (Les Ulis, Rennes, Lyon): Project Managers, Consultants and Application engineers
* Project Management, Consultancy, Customer Education, Sales and End-users support
* Telecommunication Business, Digital Design and Test Business (micro-processors), Data Acquisition Business
* Major customers: France Telecom, EDF, Matra
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Hewlett-Packard
- Distrirct Manager
Les Ulis
1984 - 1992
District Manager CEO, Commercial Systems (Customer Engineer Organization - HP)
* Management of a team of 12 engineers based in Bois d'Arcy
* Escalation Plan management
* First French District in the internal customer satisfaction survey during 3 consecutive years (1989, 1990, 1991)
* Hardware and Operating System (3000/800/900) Support, based on maintenance agreements
* Development of complementary services: cabling of buildings, cleaning
* Major customers: Bouygues Group, Hertz, Avenir Publicité
* Major achievements: First French District for customer satisfaction during 3 consecutive years (1989, 1990, 1991)
District Manager CEO, Technical Systems & Test and Measurement (HP)
* Management of a team of 12 engineers based in Orsay and Villebon
* Escalation plan management
* Hardware and Operating System (1000/98xx) Support, based on maintenance agreements
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Hewlett-Packard
- Customer engineer
Les Ulis
1975 - 1984
Development System Specialist (micro-processors) (HP)
* On site visits
* Specialist for France
* Implementation of the logistics to support the systems in France (spare parts)
Board Tester Specialist Europe, then France (HP)
* On site visits
On site Customer Engineer T&M - HP
* On site visits
