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Pierre BUREAU

ROUEN

En résumé

I started at the bottom of the ladder in the hotel sector, but was recognised by my superiors and very rapidly gained new responsibilities and opportunities...

Mes compétences :
Microsoft Office 2007
Microsoft Office
Audit
Monscierge
Acrobat Pro
Coordination
Management
Communication
Palace
Droit social
Droit du travail
Droit des affaires

Entreprises

  • Diamond Resorts International - Coordinateur de Résidence - Adjoint de Direction

    2014 - maintenant 2 luxury resorts, 14 and 35 apartments, 25 employees

    Mission: Maintain brand standards for a team of two resorts

     I assist the General Manager and represent France in her absence
     I effectively convey instructions and objectives to employees
     I train and transfer corporate values to new employees (from the port to the head of services)
     I implemented and promote our Virtual Concierge system (60%+ of users per trimester)
     I train the reception on IT software : training successfully achieved despite different levels of the team
     I improved the performance of Normandy sites, by creating new offers (takeaway, massages)
     I managed to get my team to first place in the European ranking of best performers in customer satisfaction
     I quickly set up and implemented an action plan to meet brand standards (quality audit)
     The customers, my team and superiors voted me employee of the trimester “I love to say Yes ®”

  • Diamond Resorts International Europe LTD - Night Auditor & Réceptionniste tournant

    2011 - 2014 2 luxury resorts, 14 and 35 apartments, 25 employees

     Excellent knowledge of internal software made me the go-to person in France
     Remote training sessions for Night Auditors from other resorts in France

  • Hôtel Park Lane Paris - Réceptionniste-Concierge

    2009 - 2010 4-star Hotel, 40 rooms, 15 employees

     Quick promotion to receptionist through my personal investment and skills

  • Hôtel Park Lane Paris - Chasseur-Bagagiste / Porter

    2009 - 2010 4-star Hotel, 40 rooms, 15 employees

     First position in the hospitality sector

  • HOGESCO & Credys - Consultant Junior / Commercial (Stage, 3ème Année)

    2008 - 2009 Brokerage firm, 10 employees

     File management and negotiations which led to contact signings
     Negotiation with the referees during a delicate period (2008 economic crisis)

  • A Properties - Assistant personnel

    2005 - 2006

  • BDE Hypokhâgne - Président

    2003 - 2004

Formations

Réseau

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