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Rachel BEHIBRO

Puteaux

En résumé

Mes compétences :
Market research
v Personal skills
report writing
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Excel
Customer Support
Customer Relationship Management

Entreprises

  • Tata Consultancy Services - French Service Desk Analyst

    Puteaux 2015 - maintenant Assist users over the telephone with their technical issues
    Handle and document all incoming requests or incidents within the
    contractually agreed timeframes (Response SLA) in ticketing tool
    Own the ticket throughout its life cycle and ensures that all relevant information
    is capture (as per Quality guidelines), follows up the cases to ensure timely
    resolution
    Analyze issues/requests and assigns to relevant functional teams
    Perform password reset, user account unlocks and technical troubleshooting
    steps as per agreed SLAs
    Effectively communicates with other team members , 2nd and 3rd Level
    technical teams, end-users to reach SLAs
    ITIL 2011 Foundation course global course - (TCS Internal Certification)
  • ZONDA AFRIQUE - Administrative Assistant

    2013 - 2013 Translation of documents (English-French / French-English)
    Physical and telephone welcome of visitors and customers
    Writing of meeting resume
    Management of Information (phone call, mail)
    Filing of documents
  • Côte d'Ivoire TELECOM - Operational Communication officer Assistant

    2009 - 2010 Assistance of the Operational Communication officer
    Management of the telephone follow-up of corporate customers
    Physical welcome (reception) of the customers during the events sponsored by
    Cote- d'Ivoire TELECOM ( ARKADI, BIN KADI SO, Festival of Jazz , CAN 2010)
    Management of gadgets intended for the corporate customers
    Research for dissertation topic writing
  • Pigier Cote d'Ivoire - Customer representative

    2008 - 2008 Prospecting in companies
    Communication toward customers and prospects
    Internship report writing

    QUALIFICATIONS v Professional skills
    Customer Relationship Management ,

Formations

  • National Institute Of Business Management (Chennai)

    Chennai 2015 - 2015 MBA with Market research as Elective
  • IBMT (Institut Britannique De Management Et De Technologie) (Abidjan)

    Abidjan 2013 - 2014 MASTER

    Marketing
  • PIGIER COTE D'IVOIRE (Abidjan)

    Abidjan 2009 - 2010 licence professionnelle
  • PIGIER COTE D'IVOIRE (Abidjan)

    Abidjan 2006 - 2008 BTS

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