Mes compétences :
SDLC
IT Strategy
IT Management
ITSM
ITIL Foundation
Cloud Computing
PMI
Customer Relationship Management
Industry 4.0
Offshoring
SaaS
CRM / eCRM
Entreprises
HCL technologies
- Senior IT Manager responsible for Europe & Middle East
PARIS LA DEFENSE2009 - 2016• IT strategy alignment, Designing, planning, consolidation for EU, ME, APAC regional business units
• Guiding M&A, due diligence of IT in European and Middle East business leaders for potential acquisitions or spin offs
• Enterprise applications architect analysis to improve BUs collaboration and synergies e.g. ERP migrations
• Manage vendors, consultants and guide 3 teams of 12 associates offshore to work in compliance with SLAs to fulfill requirements as per quality and project deadlines (Budget 100 K€)
• Facilitating regional or BU level global Finance, HR, Legal and Operations transformation or implementation programs e.g. JDE, HRMS, P6, CRM
• Lead transformation, digitization or automation systems evolution projects and follow ups with cross functional project teams e.g. IOT project
HCL America Inc.
- Project Manager
2007 - 2009• Steer and coordinate with offshore team in India for Project executions
• Vendor management for IT procurement,
• Data center Architecture, development, standardization and implementation of solutions based on Microsoft
• Lead delivery process (design, pilot, acceptance) and Patch management of upgrades roll-outs
• IT infrastructure expansion projects for remote offices/ manufacturing plants as short and long term projects in collaboration with business unit heads
• Lead team for IT analysis of legacy systems phase out plans, Data center consolidations
HCL Great Britain Ltd.
- IT Specialist
2006 - 2007Consulting Project for largest consumer electronics retailers in Europe “Dixons Retails Plc” -33000 employees
• Architecture, development, standardization and implementation of solutions based on Microsoft /Eclipse/ POS devices
• Established and worked in multi-national, shared services environment
• Liaison with legal and business heads for offshore of service centers, payment gateway enterprises like MasterCard, AMEX
• Managing incident communication analyst for high priority incidents and communication to business heads
• Level 3 systems support for solutions architectures on systems like WMS, Payment gateways, Eclipse POS systems
• Coordinating quicker resolutions to business critical issues with offshore and onsite cross functional teams
• Delivered Bi-monthly reports to management with high impact incidents to businesses
