-Working ‘by appointment’ to provide a personal service and maintain close relationships with all VICs and VVICs (in-store or off-site)
-Proactively clientele and recruit new VICs to build a client book, either in partnership with sales associates thereby assisting the growth of their VIC business or in partnership with Store Manager and Burberry Private Clients Manager to attract new VICs through local networking (hotels and local businesses)
Services and sales:
-Drive and deliver personal sales and KPI targets by cultivating client relationships
-Execute all sales initiatives driven by the Burberry Private Clients Managers
-Maintain ‘Service and Standards’ at all times by adhering to all policies and ensuring delivery of the ‘Burberry Experience’ to the highest standard
-Provide a luxury experience, demonstrating expertise in styling and wardrobing for all occasions
-Support and lead by example at in-store events in order to cultivate relationships and drive sales
-Be proactive in generating and executing group appointments
-Be efficient in follow-up and all after-sales services with customers
Internal partnerships:
-Develop internal relationships to drive client development in store by partnering with other sales associates across all departments
-Share client feedback and sales opportunities with line managers and Burberry Private Clients Manager
-Share best practices and knowledge with the Burberry Private Clients global team
-Partner with Burberry Private Clients manager to generate new business
Key skills:
-Experience in selling to VVICs
-Proven track record of delivering sales and exceeding targets
-Luxury experience/background preferable
-Existing client book preferable
-Language skills appropriate to the country and clients
-Luxury image
-Exceptional selling skills
-Relationship building
-Knowledge of market and trends
-Working in a collaborative way
-Strong communication skills
-Proactive & problem solving abilities
Voyageurs du Monde
- Spécialiste USA
PARIS2010 - 2011
Be Aware TV
- Coordinateur Artistique / Assistant de Production
