Renaud LORRAIN

En résumé

Entreprises

• Intercontinental Paris Le Grand Hotel - Front Desk Supervisor

  Atlanta 2018 - maintenant Supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
  Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Intercontinental Paris Le Grand Hotel - Guest Service Agent

  Atlanta 2015 - 2018 Represents the hotel to the guest throughout all stages of the guest's stay.
  Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
  Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
  Takes same day reservations and future reservations when necessary.

• Terrass' Hotel - Receptionist

  2011 - 2015 Register guests and assigns rooms. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  Process guest check-outs. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
  Uses proper telephone etiquette. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

• Hôtel Le Marquis, Paris - Receptionist

  2010 - 2011 Check-In, Check-Out, Prise de réservation, Information client, Conciergerie, Standard téléphonique, Accompagnement en chambre, Accueil VIP, Accueil de Groupe, Service Technique, Chasseur/Bagagiste, Night Auditing

• Hyatt Regency Paris Madelaine - Receptionist

  2009 - 2010 Check-In, Check-Out, Prise de réservation, Information client, Conciergerie, Standard téléphonique, Accompagnement en chambre, Accueil VIP, Accueil de Groupe, Service Technique, Chasseur/Bagagiste, Night Auditing

• Millenium Hotel Paris Opera - Receptionist

  2008 - 2008 Check-In, Check-Out, Prise de réservation, Information client, Conciergerie, Standard téléphonique, Accompagnement en chambre, Accueil VIP, Accueil de Groupe, Service Technique, Chasseur/Bagagiste, Night Auditing

Formations

• Institut Vatel Paris

  Paris 2004 - 2007 Bachelor Degree in Management, Option Hôtellerie
  
  With the Bachelor in International Hotel Management, I am qualified to hold operational management positions in the international hotel and tourism industries.
  During these 3 years of schooling, I acquired professional, legal, economic and fundamental linguistic knowledge for their field and learned managerial techniques and team-leading skills.
  During my practical application weeks in the restau

Réseau

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