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T.P.S. Italia
- MANAGEMENT OF EVENTS AND CONGRESSES
2015 - maintenant
♣ Accompaniment of clients during their business and leisure trips
♣ Management of bookings and concierge service
♣ Management of cash flow
♣ Organisation of international events, congresses, incentives, business and leisure trips for VIP customers all around the world
♣ Negociations with suppliers and clients
♣ Management of events around the world up to 500 guests with staff up to 30 people
♣ Coaching of crews
Responsible of the organisation of PR and Customer Relation Management
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UHNWI
- Personal Assistant, Estate Manager and General Contractor
2013 - 2015
PRIVATE VIP AMERICAN AND RUSSIAN CLIENTS PARIS, NORMANDY, ITALY, LOS ANGELES
ESTATE MANAGER, GENERAL CONTRACTOR, PERSONAL ASSISTANT, CONFIDANT.
Missions and achievements: management of properties and crews. Management of receptions and travel assistance
♣ Main responsible for the management of the estates (30000 sq meters including a prestigious 17th century residence, guest house and cottage for a capacity of up to 23 guests on site. Semi-formal/formal service)
♣ Negociations with contractors during renovations of the properties
♣ Project management
♣ Coaching and training of the staff (4 housekeepers, 1 chef, 1 gardener)
♣ Organisation of events (galas and events up to 200 people)
♣ Personal assistant: bookings, assistance on business and leisure trips
♣ Customer relations with VIP guests
♣ Personal shopping
♣ Accompaniment on business and personal trips around the world
♣ Travelling all through the year to check residences
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UHNWI
- Personal Assistant, Estate Manager and General Contractor
2013 - maintenant
PRIVATE UHNWI AMERICAN/COLOMBIAN AND RUSSIANS CLIENTS - PARIS, LOS ANGELES, CARTAGENA
ESTATE MANAGER, PERSONAL ASSISTANT, GENERAL CONTRACTOR, STAFF TRAINER
Missions and achievements: management of properties and coaching of crews, travel assistance
♣ Main responsible for the management of the estates (1 appartment in Paris, a villa in Los Angeles and a private island in Colombia, two estates in Italy)
♣ Coaching of the crews in place
♣ Project management (transformation of a property onto a lodge)
♣ Personal Assistant
♣ Management of travel and events
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jacques dessange international
- Customer Relations Manager
2009 - 2013
jacques dessange international, 1010 Hair salons and Spas worldwide, 750M EUR figures/year directly related to the Ceo
Top ranked customers
Missions and achievements: management and development of the main salon of the Company
Main responsible of the respect of the Company's protocols and image
Coaching and management of the crew (90 employees)
Proposition of strategies to develop figures and to increase the Customer Relations management
Preparation of regular reportings to the Ceo
Creation of a ``new customer'' protocol
Creation of a CRM (promotions, events, establishment and development of customer loyalty)
PR development: journalists and business partners
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Hair
- Personal Assistant & communication manager
2006 - 2009
jean claude gallon, Hair salon for show businness customers, 1M EUR /year, 6 employees communication manager and trainer
International top ranked customers, mainly international movie stars
Missions and achievements: To develop the Company fame
Organisation of a Press relation service (partners: GALA, CITIZEN K,NUMERO, VOTRE BEAUTE, ELLE, FEMME)
Writing out of press communicates and movie stars interviewing
To be the Wella Ambassador during several events such as the movie FESTIVALS OF CANNES, MOLIERES, CESARS)
Valid coaching and support to the Company sale persons
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SCITAR
- Business and events manager
1996 - 2006
s.c.i.t.a.r, Recruitement of employees for several italian tour operators, 6M EUR /year 200 employees Worldwide markets prospection, management of business relations with all the company partners. +12% on figure
Opening and management of hotels/restaurants/activities bookings, airflight tickets for clients and suppliers.
Management of Customers Relation Service and tour rep in 5* hotels around the world (up to 1000 customers a week over several hotels)
8 month missions in: Greece, Sardinia, Jamaica, Zanzibar, France, Dubai, England, Red Sea.
Organisation of international events, congresses, incentives, business and leisure trips for VIP customers all around the world
Management of events around the world up to 500 guests with staff up to 30 people
Travelling up to 80 % of the time
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Big Apple Hostel
- Reception & desk manager/ Coaching
1994 - 1996
big apple hostel, 60 rooms, 10M$ figures/year, 10 employees
