Roberto AZZALI

En résumé

Entreprises

• T.P.S. Italia - MANAGEMENT OF EVENTS AND CONGRESSES

  2015 - maintenant ♣ Accompaniment of clients during their business and leisure trips
  ♣ Management of bookings and concierge service
  ♣ Management of cash flow
  ♣ Organisation of international events, congresses, incentives, business and leisure trips for VIP customers all around the world
  ♣ Negociations with suppliers and clients
  ♣ Management of events around the world up to 500 guests with staff up to 30 people
  ♣ Coaching of crews
  Responsible of the organisation of PR and Customer Relation Management

• UHNWI - Personal Assistant, Estate Manager and General Contractor

  2013 - 2015 PRIVATE VIP AMERICAN AND RUSSIAN CLIENTS PARIS, NORMANDY, ITALY, LOS ANGELES
  ESTATE MANAGER, GENERAL CONTRACTOR, PERSONAL ASSISTANT, CONFIDANT.
  
  Missions and achievements: management of properties and crews. Management of receptions and travel assistance
  ♣ Main responsible for the management of the estates (30000 sq meters including a prestigious 17th century residence, guest house and cottage for a capacity of up to 23 guests on site. Semi-formal/formal service)
  ♣ Negociations with contractors during renovations of the properties
  ♣ Project management
  ♣ Coaching and training of the staff (4 housekeepers, 1 chef, 1 gardener)
  ♣ Organisation of events (galas and events up to 200 people)
  ♣ Personal assistant: bookings, assistance on business and leisure trips
  ♣ Customer relations with VIP guests
  ♣ Personal shopping
  ♣ Accompaniment on business and personal trips around the world
  ♣ Travelling all through the year to check residences
  

• UHNWI - Personal Assistant, Estate Manager and General Contractor

  2013 - maintenant PRIVATE UHNWI AMERICAN/COLOMBIAN AND RUSSIANS CLIENTS - PARIS, LOS ANGELES, CARTAGENA
  ESTATE MANAGER, PERSONAL ASSISTANT, GENERAL CONTRACTOR, STAFF TRAINER
  
  Missions and achievements: management of properties and coaching of crews, travel assistance
  ♣ Main responsible for the management of the estates (1 appartment in Paris, a villa in Los Angeles and a private island in Colombia, two estates in Italy)
  ♣ Coaching of the crews in place
  ♣ Project management (transformation of a property onto a lodge)
  ♣ Personal Assistant
  ♣ Management of travel and events
  

• jacques dessange international - Customer Relations Manager

  2009 - 2013 jacques dessange international, 1010 Hair salons and Spas worldwide, 750M EUR figures/year directly related to the Ceo
  Top ranked customers
  
  Missions and achievements: management and development of the main salon of the Company
  Main responsible of the respect of the Company's protocols and image
  Coaching and management of the crew (90 employees)
  Proposition of strategies to develop figures and to increase the Customer Relations management
  Preparation of regular reportings to the Ceo
  
  Creation of a ``new customer'' protocol
  Creation of a CRM (promotions, events, establishment and development of customer loyalty)
  PR development: journalists and business partners

• Hair - Personal Assistant & communication manager

  2006 - 2009 jean claude gallon, Hair salon for show businness customers, 1M EUR /year, 6 employees communication manager and trainer
  International top ranked customers, mainly international movie stars
  
  Missions and achievements: To develop the Company fame
  Organisation of a Press relation service (partners: GALA, CITIZEN K,NUMERO, VOTRE BEAUTE, ELLE, FEMME)
  Writing out of press communicates and movie stars interviewing
  To be the Wella Ambassador during several events such as the movie FESTIVALS OF CANNES, MOLIERES, CESARS)
  Valid coaching and support to the Company sale persons

• SCITAR - Business and events manager

  1996 - 2006 s.c.i.t.a.r, Recruitement of employees for several italian tour operators, 6M EUR /year 200 employees Worldwide markets prospection, management of business relations with all the company partners. +12% on figure
  Opening and management of hotels/restaurants/activities bookings, airflight tickets for clients and suppliers.
  Management of Customers Relation Service and tour rep in 5* hotels around the world (up to 1000 customers a week over several hotels)
  8 month missions in: Greece, Sardinia, Jamaica, Zanzibar, France, Dubai, England, Red Sea.
  Organisation of international events, congresses, incentives, business and leisure trips for VIP customers all around the world
  Management of events around the world up to 500 guests with staff up to 30 people
  Travelling up to 80 % of the time

• Big Apple Hostel - Reception & desk manager/ Coaching

  1994 - 1996 big apple hostel, 60 rooms, 10M$ figures/year, 10 employees

Formations

• IHEC

  Bordeaux 2015 - 2016 Certificat de Maitre Practicien en Hypnose Eriksonienne, Profonde et classique

• South African Butler Academy (Le Cap)

  Le Cap 2013 - 2013 Estate Management
  
  course for estate manager and personal assistant. Score: Merit

• CNAM

  Paris 2010 - 2011 Master Management

• CNAM

  Paris 2008 - 2010 Bachelors Degree
  
  «Marketing and market research » at CNAM (the French National Conservatory University). Score: A

• Istituto ``Luigi EINAUDI''

  Cremona 1989 - 1991 Higher School Certificate

• The Salsomaggiore Hotel And Restaurant School (Salsomaggiore Terme)

  Salsomaggiore Terme 1986 - 1989 Diploma

Réseau

Pas de contact professionnel