Menu

Samir MESKINI

MARRAKECH

En résumé

Diplomé de la grande ecole Sup De Co, Apres avoir obtenu un master en commerce international et une double diplomation en marketing des services, je me suis engagé dans la voie de la polyvalence qui est la base de ces diplômes. mes stages m'ont permis de développer cette polyvalence tout en cernant les différentes facettes de différents métiers.

durant 4 années j'ai fais partit de la "Junior Entreprise ESCM" en ma qualité de president de cette entité, j'y ai réalisé un parcours plutôt mouvementé en reformes et en réalisations, à savoir que jai reussis à developer mes capacités de prises de décisions, ma réactivité face aux crises et face aux besoins grandissants des clients et le respect non negligable des délais.
c'est ainsi que j'ai reussis à mettre en place des standards élevées, j'essaye de les maintenir dans ma façon de travailler.
Je suis sociable et positive et j'essaye de pousser encore plus loin ma capacité à être polyvalent.

Mes compétences :
Communication
Logistique
Gestion De Projets
commercial
Veille Concurentielle
Relation Clientèle
Achats
Graphisme
Photography

Entreprises

  • Royal Palm Marrakech - Groups & banqueting coordinator

    2015 - maintenant • Ensure the application of terms and conditions. In implementing the provisions of total or partial cancellations.
    Collect payments in the amounts and the dates specified in the contract.
    • Organizes customer visits and pre-event meetings with the client and the various internal parties concerned. Greet customers in person on the day of arrival and ensure for the key moments of the event, good follow instructions and customer satisfaction.
    • Organizes post-event meetings and provides the Directors of operational departments
    affected the customers' point of view (formal report) about the benefits and services
    have been proposed.
    • Treat the final minutes of group requests (Pop Ups) and requests for mini leisure groups
    less than 10 rooms. Checks the availability of spaces (rooms and meetings), prepare a sales contract and monitors.
    • Ensures after verification that the bills are sent to customers on time.
    • Develop additional sales by listening and anticipating customer needs.
    • Contribute to the promotion of the hotel (revival of past records, marketing actions, events
    customers ...)
    • Expands the active customer base using the contacts known to be linked with
    new employees, corporate event organizers.
    • Participates in the competitive intelligence study
    • Ensures compliance with safety rules and confidentiality of Beachcomber particular on
    means of payment and banking data storage.
    • Respect the goals set by management and undertake any other responsibilities delegated by senior management.
  • Royal Palm Marrakech - Front office agent

    2014 - 2015 The work of a receptionist is multifunctional: "welcome and administration." I have to welcome guests of the hotel upon their arrival. I give them informations about the conditions of stay, the formalities, the vprices and the different services of the hotel. I also show the rooms and attributes them (Attribution, Orientation and Rooming). I answers their requests of information about tourism, transportations, weather and guidance.
    As a receptionist, I also manage the schedule of the reservations and the occupations of rooms in coordination with reservation services and House keeping services.
    I also take care of the invoicing and billing ,of the stays and cashes payments. I keep updating the files-customers and assures various works of secretarial department.

    It is important in the field of the hotel business, to master several languages, but also the IT tool and the various processes which are associated to it.
    The task of the front office staff is to serve as an interface between customers and the different services and departments of the hotel.
    The delicate post given that it is the first and the last impression which is given to our guests.
  • Marrakech grand prix - Assistant logistique

    2013 - 2013
  • Zymago communication - Stagiaire

    2009 - maintenant prospection pour vente d'espace publicitaire sur le net et vente de site web.

Formations

  • Ecole Supérieure De Commerce Et Management (ESCM) (Casablanca)

    Casablanca 2008 - 2013 Commerce international
  • Sup De Co

    Marrakech 2007 - 2013 master en commerce international

Réseau