Samir MESKINI

En résumé

Entreprises

• Royal Palm Marrakech - Groups & banqueting coordinator

  2015 - maintenant • Ensure the application of terms and conditions. In implementing the provisions of total or partial cancellations.
  Collect payments in the amounts and the dates specified in the contract.
  • Organizes customer visits and pre-event meetings with the client and the various internal parties concerned. Greet customers in person on the day of arrival and ensure for the key moments of the event, good follow instructions and customer satisfaction.
  • Organizes post-event meetings and provides the Directors of operational departments
  affected the customers' point of view (formal report) about the benefits and services
  have been proposed.
  • Treat the final minutes of group requests (Pop Ups) and requests for mini leisure groups
  less than 10 rooms. Checks the availability of spaces (rooms and meetings), prepare a sales contract and monitors.
  • Ensures after verification that the bills are sent to customers on time.
  • Develop additional sales by listening and anticipating customer needs.
  • Contribute to the promotion of the hotel (revival of past records, marketing actions, events
  customers ...)
  • Expands the active customer base using the contacts known to be linked with
  new employees, corporate event organizers.
  • Participates in the competitive intelligence study
  • Ensures compliance with safety rules and confidentiality of Beachcomber particular on
  means of payment and banking data storage.
  • Respect the goals set by management and undertake any other responsibilities delegated by senior management.

• Royal Palm Marrakech - Front office agent

  2014 - 2015 The work of a receptionist is multifunctional: "welcome and administration." I have to welcome guests of the hotel upon their arrival. I give them informations about the conditions of stay, the formalities, the vprices and the different services of the hotel. I also show the rooms and attributes them (Attribution, Orientation and Rooming). I answers their requests of information about tourism, transportations, weather and guidance.
  As a receptionist, I also manage the schedule of the reservations and the occupations of rooms in coordination with reservation services and House keeping services.
  I also take care of the invoicing and billing ,of the stays and cashes payments. I keep updating the files-customers and assures various works of secretarial department.
  
  It is important in the field of the hotel business, to master several languages, but also the IT tool and the various processes which are associated to it.
  The task of the front office staff is to serve as an interface between customers and the different services and departments of the hotel.
  The delicate post given that it is the first and the last impression which is given to our guests.

• Marrakech grand prix - Assistant logistique

  2013 - 2013

• Zymago communication - Stagiaire

  2009 - maintenant prospection pour vente d'espace publicitaire sur le net et vente de site web.

Formations

• Ecole Supérieure De Commerce Et Management (ESCM) (Casablanca)

  Casablanca 2008 - 2013 Commerce international

• Sup De Co

  Marrakech 2007 - 2013 master en commerce international

Réseau

• Badr BELBCHIR

• Bastien GALZOT

• Benchekroun NIAMA

• Hajar AROUISSE

• Hamza LARHNIMI

• Hamza MANOUGUI

• Rachid AOURARH

• Sara SERBOUT

• You And Me CONSULTING