Sandrine LAUZIS

En résumé

Entreprises

• Carlson Wagonlit Travel - SECTION MANAGER

  Boulogne-Billancourt 2010 - 2014 Recruit, coach and manage a European team to offer the best possible customer care to a global account and book their business travels.

• Carlson Wagonlit Travel - Section Manager

  Boulogne-Billancourt 2010 - 2014 To manage a multi lingual team, to coach and monitor travel counsellors. To guarantee the best possible customer service. To offer the 1st level support for the constant development of new technologies and push the adoption rate of an online booking tool

• Carlson Wagonlit Travel - Lead Agent

  Boulogne-Billancourt 2008 - 2010 To support the Section Manager in his daily tasks as well as the team for any issues.

• Carlson Wagonlit Travel - Lead Agent

  Boulogne-Billancourt 2008 - 2010 Assisting the Section Manager with daily tasks and supporting the team:
  - Quality checking the reservations completed by the team ;
  - Clearing the errors from the back office systems: Glory, Folf in Wings ;
  - Monitoring and clearing the queues on Sabre (online booking tool reservations) ;
  - Rate desk checking reservations to guarantee the cheapest fares

• Carlson Wagonlit Travel - Business Travel counsellor

  Boulogne-Billancourt 2006 - 2008 To make flight, hotel, rail, car reservations requested by phone or emails for a global account and offer the best possible fares. To support and guide the clients through the online booking tool.

• Carlson Wagonlit Travel - Senior Business Travel Consultant

  Boulogne-Billancourt 2006 - 2008 Completing air, rail, hotel and car reservations requested by phone or emails ;
  - Booking corporate and net fare as well as back to back tickets and low cost carriers. ;
  - Fulfilling online bookings ;
  - Building manual fares ;
  - Dealing with French speaking clients calling from France, Belgium and Switzerland and with other European markets

• American Express - Business Travel Consultant

  RUEIL MALMAISON 2001 - 2006 Booking flights, rail, hotels and car hire by phone, through fax and emails.
  -Reservations for corporate clients, VIPs, groups, and seminars.
  -Dealing with Visa queries
  -Back office (Invoices and credit notes)

• American Express - Business Travel counsellor

  RUEIL MALMAISON 2001 - 2006 To complete all types of business travel for a variety of accounts

• BTI - Business Travel Consultant

  1998 - 2001 Making reservations and issuing tickets.
  -Head of hotels reservations for individuals and groups.
  -Back office (refunds, invoicing...).

• DHL - Reservation agent

  Roissy en France 1997 - 1998 Agent in a call center
  -Dealing with a variety of customers' queries by telephone, selling DHL products and services

Formations

• Institut Pitiot Crespa

  Lyon 1994 - 1996 BTS Tourisme (Option Conception - Commercialisation)
  
  Diplôme Européen d’Etudes Supérieures du Tourisme passed the same year.

• CRESPA INSTITUT PITIOT (Lyon)

  Lyon 1994 - 1996 Travel, Tourism, Accounting, Languages, Marketing

Réseau

Pas de contact professionnel