Sarah FASSY

En résumé

Entreprises

• MKG GROUP, Paris, France - Senior Research Analyst

  2016 - maintenant Olakala Suite
  - Provided competitive analysis on various companies’ market offerings (bench ratings)
  - Recruted prospective embassadors and matched them with missions at client companies
  - Analyzed quantitative and qualitative data to provide reports that supports hotels yield management planning, forecasting, and decision-making processes
  - Generated automatically concise reporting using VBA procedures for clear visualizations
  - Used database queries via Microsoft SQL to provide quantitative reports
  - Imported daily Business Intelligence and Data Warehouse using specific macro programming languages
  - Extracted, cleaned and pruned imported data to discard irrelevant information
  - Implemented surveys on customers satisfaction and on-line enquiries using HTML
  - Analyzed and interpreted trends or patterns in complex data sets
  

• PARIS INN GROUG, Paris, France - Assistant Project Manager

  Paris 2013 - 2013 - Coordinated the projects between internal stakeholders (project managers, general managers,
  CEO) and external stakeholders (architects, audit offices, designers, site managers, franchisees)
  - Participated in recruitment and semi-annual review of general managers (financial performance, ratios...)
  - Extracted data to analyze the hotels E-reputation and submitted quarterly reports to the management (TripAdvisor, Medalia, Booking, Expedia)
  - Organized and performed internal quality audit
  - Assisted the project manager in the financial management of hotels’ budgets and ROI
  - Collaborated in the repositioning and/or rebranding of many hotels in Paris
  - Performed hotels audit, feasibility analysis and pre-diagnosis simulations
  - Assisted the project manager in the preliminary audits of development projects (ODD)
  - Conducted meeting and negotiations with key account managers
  - Upstream analyzed projects specifications and design data, on-site visit

• Le Domaine de la Corniche, Paris, France - Chef de rang

  2011 - 2011 - Gastronomic restaurant: delivered guest service
  - Coordinated events such as conferences, weddings, groups, trade shows, sales meetings, business meetings..
  - Managed a team of demi-chefs de rang and food runners

• MERIVALE, Sydney, Australia - Guest Service Executive

  2011 - 2012 - Ensured effective guest service
  - Responsible for customer enquiries and Pax ratings

• OCPL GROUP, Chennai, India - Marketing Manager in training

  2010 - 2010 - Involved in the repositioning strategy of “The French Loaf” brand (50 outlets)
  - Performed competitive intelligence and market analysis
  - Developed and monitored a survey on customer’s perception of value for money and price sensitivity
  - Contacted sampled individuals, collected and analyzed data
  - Implemented various commercial actions in order to reach financial goals fixed by upper management

• OCPL GROUP, Chennai, India - Management Training - Operations

  2010 - 2010 - Assisted the COO in his daily operations across the different outlets (performance, ratios and targets analysis)
  - Ensured day-end closing process and revenue maximization
  - Conducted training programs and evaluations for new employees
  - Set up feedback forms, analyzed and reported complaints / enquiries
  - Ensured the good application of health and safety regulations

• ROTARY INTERNATIONAL, Paris, France - Event Hostess

  2007 - 2008 Extras (events & catering)
  - Ensured assigned area is event-ready for guest arrival
  - Practiced proactive measures to manage admissions, access control, and responding to guest inquiries
  - Provided service excellence to guests and general public
  

Formations

• ESSEC Business School ESSEC

  Cergy 2012 - 2014 Master in Business Administration
  
  ESSEC MBA graduate. Major in Hospitality Management & Tourism.
  Corporate Finance - Accounting - Quantitative Methods - Marketing - Asset Management - Real Estate - Strategy - Private Equity

Réseau

Pas de contact professionnel