• Successful start-up of the first EMBRAER fully owned Service Center for Executive Aviation in EMEA, based in Le Bourget Airport.
o From 1st year achived Customer recognition & loyalty through insuring high service quality .
o Maintains Customer satisfaction level and Revenues objectives.
o Company development to match with businesss demand from business plan making to execution and follow-up.
EMBRAER AVIATION INTERNATIONAL
- Logistics Manager / Responsable Logistique
Villepinte2003 - 2007While managing a staff of 41, managed supply chain activities through stock control, transportation and warehousing activities. Managed a budget of 4.9M€.
Accomplishments:
• Directed warehouse transfer from LBG to VLP site in line with objectives: budget, planning and costs. 100M€ stock for 50 K references to transfer within 10 days, seamlessly for our Customers.
• Directed automotive concepts implementation to improve receiving capabilities: 50% productivity increase and substantial quality process improvement.
• Participated in analysis for repair cycle reduction.
Conducted tender for Reverse Logistics project and led successful implementation. Achieved 82% reduction in TAT.
EAI Reverse Logistics process is a benchmark for the aeronautical industry according to external logistics experts.
• Participated in reducing the stock by 15.7M€. Coordinated actions between material planning and finance departments. Led project operationalisation.
ATR EASTERN SUPPORT Pte. Ltd. Singapore
- Customer Support Assistant
