Skills in the following fields of expertise :
Strategy
Consulting
Business Development
Service Delivery
IT Service Management
Cloud computing
Big Data
Private and hybrid cloud
Team management
Entreprises
Dimension Data
- General Manager Hybrid Cloud
Rungis2017 - maintenantNext Generation Data Centre & Hybrid Cloud lead
• Ensure the development of territory business unit strategic and tactical plans that align to overall strategic goals and ensure the implementation thereof.
• Responsible for creating business value for customers and through our data centre portfolio and the successful execution of the data centre strategy
• Enable and execute the Data Centre strategy
• Research and ensure the implementation of the latest, best practice methods and tools that will align to the achievement of the regional and global BU strategy
• Involve in solution development and go-to-market activities and will ensure functional integration for the business unit
Operations and efficiency and financial management
• Ensure process efficiency and manage business operations to ensure the achievement of country goals
• Ensure the development of regionally aligned local policies and procedures and operating plans that will enable the achievement of the overall business unit strategy
• Responsible for the development of the budget for the local business unit and ensured the profitability and financial performance
• Provide the necessary governance and oversight to ensure that the business unit is achieving client and financial goals by providing regular reviews and reporting on progress against strategic programmes and projects related to the business unit
Business development
• Assume the role of “go-to-market” lead for the country data centre business unit and align sales with key opportunities
• Work closely with Marketing and Sales to support regional sales by providing training sessions to sales employees and assisting with the determination of pipeline necessary to achieve regional targets,
• Ensure the local implementation of deployment pipelines to achieve key strategic business outcomes
• Support strategic deals and client engagement practices and mentored local teams accordingly, providing subject matter expertise on RFPs/RFIs
Dimension Data
- Consulting and Professional Services Manager
Rungis2016 - 2017Strategy
• Managed the Service and Consulting team
• Assisted with the establishment of the Services strategy
• Achieved revenue and expense targets in line with Company’s overall strategy of planning, building and supporting technology solutions.
Consulting Practice Development
• Assumed day-to-day management responsibility for the consulting business by ensuring that the required process, policies and tools relating to financial, people, marketing and delivery management are in place
• Ensured that team of consultants deliver on client requirements according to agreed contracts for the key focus consulting areas.
Professional Services Practice Development
• Supported the consulting and professional services teams in complex engagements by generating demand through acting as trusted advisor
• Driven for client satisfaction by ensuring that teams display the appropriate level of client engagement
Ensure client satisfaction
• Provided help and advice to clients using the company products and services
• Set the standard for client satisfaction
• Ensured the development and implementation of client service policies, procedures and standards that will ensure the continued satisfaction of Dimension Data clients
Manage client incidents
• Investigated and solved client problems which have been escalated
• Assisted with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents
Projects
• Driven the profitability of all projects and operational services in relation to revenue targets
• Ensured the delivery of contractual obligations within budget and the agreed time for relevant projects and managed services.
• Assisted with the preparation of bids and proposals to clients
• Ensured a smooth transition from Sales to Delivery and that professional services are delivered in line with service level agreements and meet the needs of the clients and users.
INGINIA SA
- Service Director
2010 - 2016Consulting
• C-level consulting for IT managers and/or executives (IT strategy, cost optimization, cloud strategy, …)
• Built Master plan for executives
• Managed RFI/RFI for customers, from definition of needs to bidder proposal evaluation
• TCO/ROI calculation
• Helped customer about strategic choices, forecasting and infrastructure evolution
Service Delivery Director
• Managed of Service Delivery Team
• Reviewed Service offers for sales team
• Responsible for project quality/profitablity and customer satisfaction
• Created/optimized processes in order to higher efficiency
• Analyzed/Reviewed service performance
• Escalation manager
Support and Managed Service Director
• Managed the MS team
• In charge of the full life cycle of a Managed Service project
• Created of new services/business models
• Defined Strategy for RFP/RFI
• Defined and tracked KPI
• Ensured that SLA/SLO are within contractual agreements
INGINIA SA
- Account Manager / Business Development Manager
2010 - 2016• Managed a portfolio of customers
• Built strong, positive and long term relationship with customers
• Established relationships with key personnel in customer accounts
• Completed strategic customer account plans
• Delivered sales prevention to high level executives
• Maintained customer satisfaction
• Managed Upselling/Cross-selling of productions/services/solutions
• Lead solution development efforts that best address customer needs
• Driven sales campaigns
• Negotiated and managed contracts
• Achieved a turnover of more than 3M over a year
INGINIA SA
- Executive board member
2010 - 2016Participated in steering-committee meetings
Prepared reporting regarding service/managed services/support
Devised company strategy and structure
Analyzed company results
Established budget forecasts
Determined
Established hiring strategy
Monitored company performances based on KPI and targets
Established vision, mission and values
Setup of business plan for new activities
LANexpert
- Business Development Manager
2008 - 2010Account Management
• Account manager for several customers
• Work for long term relationship with customers
• Sales strategy based on account plan
• Upselling
Sales
• Preparing quotes according to the corporate stratégie and the customer needs
• Management of complex quotes (up to several millions) including hardware, software, services and project management
• Responsible for quote profitability
• Generated opportunities on current customer base
• Managed quoted from definition of customer needs to handover to delivery teams
Partner management
• Managed the relationship between partners and the company
• Setup go to market strategy and marketing campaign
Marketing
• Definition of marketing actions in the area of responsibility
• Market analysis
• Technological watch
• Setup of business plan
• Identify new opportunities with new vendors/solutions
• Seminar organization
• Presentation during key notes and break-out sessions
• Written articles
