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Intrasoft Luxembourg
- IT coordinator
2012 - maintenant
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Computacenter Luxembourg
- Helpdesk
2011 - 2012
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ADECCO Luxemburg (ARES IT Services) / E.I.B European Investments Bank
- Helpdesk agent / IT migration Team leader (from 01.09.10 to 15.12.10)
2010 - 2011
01/01/2011 – 31/01/2011
Assistance to the local helpdesk team through the end of projects based on client operating systems and users mailbox migration. First and second level support to Users. Migrating mailboxes shared with administrative permissions, deployment scripts and helpdesk for the archiving of mailboxes. Support for the replacing of Nokia phones to Blackberry.
ARES IT Service (BETTEMBOURG) for the public administration :
European Investments Bank (EIB)
98-100, Konrad Adenauer avenue, L-2950 Luxembourg
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28/08/2010 – 15/12/2010
Team leader responsible for planning and organizing daily operations for a group of 5 technicians (planning from D to D+2). In providing problems resolution and support for migration agents (GLPI inventory, management of technical issues and escalation).
Project: Migration of SUN JES Java messaging servers to Microsoft Exchange.
Management of applications and systems deployments, migrate users and manage the team. Migration of users and workstations from SUN JES Messaging System (Microsoft Outlook 2003). Updated operating systems Windows XP SP3 via re-imaging Altiris server (software and PC Transplant SYSPREP). Migration of offices in Bucharest, Vienna and Rome.
ADECCO Luxemburg for the public administration :
European Investments Bank (EIB)
98-100, Konrad Adenauer avenue. Luxembourg-Kirchberg.
Technologies used :
Altiris Server, PC Transplant, Windows XP, Windows Office 2003/2007/2010, GLPI, Active Directory and Exchange console via web-access or intranet. Remote desktop tools.
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Freelance (Claremont Consulting Services, TATA, Unsys) / Eurpean Commission
- Service Desk IAG / Incident Agent
2009 - 2010
02/11/2009 – 31/07/2010
Ticketing of incidents with ITIL V3 processes and workflows. Management of communications from/to the Datacenter of the European Commission at Luxembourg-Kirchberg. Monitoring of operations and critical periods, applications and sensitive services (Monitoring). Update the "knowledge base" and procedures via reporting tools and desktop (SMT 5). Risk analysis, inventory of the team members, updating of procedures. Propose measurable KPI’s for the SLA and any administrative duties the manager in charge gave me (internal communications, statistics extractions…).
Freelance (BTrust Consortium under contract with EU) for the public administration :
European Commission
Albert WEHRER, 2920 Luxemburg-Kirchberg (Luxemburg)
Technologies used :
SMT4/5 (ITIL V3)
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AUSY LUXEMBOURG PSF / FERRERO International
- Second Level Office Support / Hardware Manager
2006 - 2008
01/04/2006 – 31/12/2008
Moved from the first level team to the second level. Taking in charge Hardware installations and Software supports to clients/users. Monitoring of stock, licences tracking, purchase and renewal of equipments. SPOC (Single point of contact). Computer manager. IT Trainer. Blackberry and PC Installations and network support (LAN updating and optimisation).
Ausy Luxembourg PSF S.A
63 Rollingergrund Street, L-2440 Luxemburg (Luxemburg) for the company :
FERRERO International S.A (Senningerberg)
Technologies et methodologies used :
Client installations on Blackberry and PC, Updating, Monitoring and optimisation. Citrix, MS Office, Windows XP/Vista, SAP, Reuters Serv., VMware, Microsoft Active directory and MS Exchange. Concepts : TCP/IP, DHCP, DNS, Filtering IP, Routing information (RIP), Deployment (RIS), SNMP, POP, HTTPS, MAC filtering, NAT/PAT, Gateway permissions/access. ITIL V2.
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AUBAY – PROMOTIC LUXEMBOURG PSF
- Messaging migration Support Agent
Boulogne Billancourt
2006 - 2006
01/02/2006 – 31/03/2006
Management of Incidents, applications updates and Network Deployments via remote service installation (RIS). Reinforcement team in place concerning the migration project.
Aubay Luxembourg (Groupe OSI)
38 Parc d'activités, L-8308 Capellen (Luxemburg)
For the public administration : The European Court of Justice (CURIA)
Technologies and methodologies used :
Altiris Client Management Suite and Altiris Server Management Suite, MS Office, Active Directory, MS Windows, MS Windows Exchange, Norton Antivirus, Network Devices, Acrobat reader and writer, Windows update service (SUS) and SMS server.
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ONYX INFORMATIQUE S.A. (YUTZ)
- IT TECHNICAL SUPPORT - HOTLINE
2003 - 2005
01/11/2003 - 30/11/2005
Hardware manager. Printer solutions Technician (configuration and repair). Development of Ethernet LANs, installation and configuration of assets. Maintenance of printers: Laser (HP), dot-matrix (STAR) and with Thermal Transfer. Installation, configuration PC and thin client (HTC, WISE). Implementation of the new domain controller Microsoft Windows 2000. LAN Updating (URAPEDA Nancy). Data-backup via Norton Ghost, PQDI or Drive image.
Onyx Informatique S.A.
10 Charles D'Huart Street, F-57974 Yutz (France)
Technologies and methodologies used :
TCP/IP, DHCP, DNS, Filtering IP, Routing information (RIP), Deployment (RIS), SNMP, POP, HTTPS, MAC filtering, NAT/PAT, Gateway permissions and access, Windows 2000, LAN, Norton Ghost, PQDI, Drive image, Streamer, DAT, MS Office, Active Directory, MS Windows Exchange, MS Windows OS, Norton Antivirus, Acrobat reader and writer, VB Script, VPN, IBM AS400, Linux, Windows update service (SUS) and SMS server. Windows Server 2003/2008. Data-backup via Norton Ghost, PQDI, Drive image. Notions and Protocols TCP/IP, DHCP, DNS, Routing, IP Addressing and Filtering, MAC, NAT/PAT.
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CLAUDE RIZZON GROUP (Metz)
- IT TECHNICAL SUPPORT - HOTLINE
2002 - 2003
01/06/2002 – 31/10/2003
Call desk clerk. Hardware manager. Hotline, Remote control and incidents management. Created networks and updating of computers of the Claude Rizzon agencies.
Claude Rizzon Groupe
1 Route de BRIEY, 57160 CHATEL-ST-GERMAIN (France)
Real Estate
Technologies and methodologies used :
Microsoft office 97/2000/Xp, Acrobats Reader & Writer, BDD Access 97, VB script, Windows NT4, Windows 2000, VPN, HP Open view Server, HP Service Desk, DELL Computer and Server Management (Licences) and preparations with SMS Server, Active directory, MS Windows OS, Norton Antivirus, Network Devices, ISO Tools, PQDI and Drive Image, Windows update service (SUS) and SMS server.
