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Shell IT International
- Head of Testing and Workflow Centres of Excellence
2011 - maintenant
- Head of Testing and Workflow CoEs
- Accountable for coordination of the introduction of new or changes to existing , service activities into the computing environment. Responsible for resolution of escalations on project related issues
- Accountable for coordinating the development of and maintaining the CoE and related services roadmaps.
- Plays a key role in influencing and aligning stakeholders to leverage standardized services, use of best practices, and in the most appropriate use of available technologies to address business requirements.
- Accountable to assure alignment in Service Level Agreements and Operating Level Agreements between the business, IT, and the Suppliers.
- Responsible to create, manage, maintain, and enforce Enterprise Services standards and best practices in the successful integrated delivery of technologies within the scope of the CoE.
- Accountable for driving and coordinating the development of the CoE and Services roadmap with architects, business IT and Suppliers.
- Provide consulting and guidance to projects to develop cost estimates, attain resources, qualify and conduct proof of concept work, use of standards and reusable components, and in all phases prior to and after the formal stage gates defined in the Project Delivery Framework.
- Assure the planned use of a technology to address business requirements is appropriate and sustainable or recommend alternatives.
- Assure processes are in place and effectively executed to address systemic issues within the scope of the CoE across all relevant suppliers.
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Royal Dutch Shell
- Senior IT Auditor (Based in The Netherlands)
Paris
2008 - 2011
- Leading the execution of IT audits in the various lines of business and functions within Shell
- Developing the IT audit programme applicable to the agreed scope of a particular audit.
- Contributing IT audit expertise to the development of the audit programme with respect to IT risk matters relevant to the scope of business, IT and financial audits,
- Lead a team of business, finance and IT auditors to execute the agreed audit work programme,
- Performing and assisting other team members to perform IT audit procedures, identifying and defining issues which constitute controls weaknesses,
- Reviewing and analysing audit evidence and documenting identified IT control weaknesses and co developing effective suggested improvements to mitigate the business risks;
- Applying independent judgment in the evaluation of the effectiveness of IT controls and working collaboratively with management to identify remedial actions where controls weaknesses pose a material to the business;
- Communicating the results of audits via written reports and oral presentations to senior management and the Chief Internal Auditor;
- Pursuing professional development opportunities, including external and internal IT and audit training and professional association certifications, and sharing information gained with colleagues;
- Adhering to IT audit professional standards and norms, and
- Contributing to the development of IT audit skills within Shell Internal Audit
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Shell Information Technology International
- Service Integration Manager (Based in Malaysia)
2004 - 2008
- Global accountability for B2B / Lubes (18,000+ users)
- Asia Pacific and Middle East accountability for Manufacturing Supply and Distribution & Global Solutions (3,500+ users)
- Downstream accountability for Malaysia, Sri Lanka, Indonesia, Saudi Arabia, Australia, New Zealand and Pacific Islands (3,500+ users)
Main scope of activities:
- Global IT Infrastructure (ITS) alignment with the Downstream Organisation and strengthening of the governance bodies
- Escalate Incidents and Problems
- Manage Situations End to End
- Maintain Business Relationships
- Support Projects
- Monitor Impact of Change Requests
- Management of the global B2B/Lubes Service Integration Managers (SIM) team.
- Involvement in different global SIM teams to review main processes e.g. Service Interruption Process, reporting, change management.
- Working across multiple time zones and geographic boundaries on virtual global business teams
- Working on divestment projects and due diligence activities End to End management of IT services delivery to the Downstream businesses
- VAR team member for StBC CAP Malaysia Deployment Projects
- Business Relationship Management
- Performance Management - Monthly operations reviews, service management, etc.
- Proactive Service Assurance SIP process execution, escalations, service management to SLAs
- GITI End to End Integration - Management of operational issues across service lines and across IT4S delivery.
- Further Development/Enhancement of E2E Activities across Infrastructure and Applications
- Problem Management Coordination
- Service Improvement Projects Service Assurance Projects or Business-specific needs.
- Contribute to Process Improvement in GITI ITSM processes.
- Business Infrastructure Project Issues.
- Coaching GITI delivery staff on Service Management and Business Impact
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Shell IT International
- Global SAP Programme Management Office Lead (Based in The UK)
2003 - 2004
Global SAP programme processes created and implemented:
- Risk management
- Scope change management
- Issue management
- Knowledge management
- Reporting management (including different dashboards, time writing process)
- Schedule management according to MAPS (Streamline Project Management Methodology)
Other involvements:
- OP One PMO forum active membership
- MS-Project 2003 Piloting
- Getting processes published on the Project Excellence Centre web site
Size of the programme: around USD 1 Bln., part of the management team overall responsible for a budget of USD 18 Million for scope and set-up phase (hardware and license costs excl.)
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Royal Dutch Shell
- Global LPG Project Manager and consultancy (Based inThe UK)
Paris
2001 - 2003
Successful implementation of Shell Gas (LPG) global ERP (GBS) in:
- The Netherlands
- Portugal
- The UK
- Spain
- Romania
Successful support on Shell Gas (LPG) global ERP in:
- Italy
- Sri Lanka
- Greece
Other involvements:
- GBS-Sun GI compliance (standard desktop environment in the Shell group)
- GBS € compliance
- Membership as secretary in GBS-MOMI user group (steering committee)
- Membership in the change requests control board (request for change in GBS)
- Working in a multicultural environment (8 different countries)
GBS consists of a number of modules and supports the main "order to invoice” business processes. The primary modules and processes are:
- CSC Customer Service Centre [customer enquiries, customer account information, customer message centre (memo pad) and order capture]
- BICS Bulk Customer Processing [prospect and lead providers management, pricing, customer account and information maintenance, delivery pre-planning, delivery confirmation, invoice/credit note production]
- CICS Cylinder Customer Processing [prospect and lead providers management, pricing, customer account and information maintenance, delivery pre-planning, delivery confirmation, invoice/credit note production]
- STOCS Stock Management (for saleable products)
- TIMS 3rd party invoice management [month closing and invoice module for BICS/CICS and STOCS]
- MACS Tank Maintenance [tank and meter maintenance scheduling, installations, uplifts, exchanges, maintenance history]
- PO/IC Purchase Orders/Inventory Control (for saleable products)
Sun being the accounting package interfacing online with GBS
Size of the project: USD 4,5 Million (hardware and license costs excl.) Result: ERP installed with all needed interfaces to Sun or JDE on time and within budget and support.
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Belgian Shell
- Shell Gas BeLux IT Manager
1999 - 2000
- Creation of a standard IT network compliant for Shell and mandataires
- GBS-Sun implementation (1st GBS implementation, ERP for Lpg business)
- Contract and Service Level Agreements management in Shell (e.g. SITI) and 3rd parties e.g. Getronics
- IT network maintenance (150 users)
- Support of business applications (incl. helpdesk)
- Ensure Group IT standards are in place
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Belgian Shell
- Shell Gas BeLux Business Analyst
1998 - 1999
- Mandataire network review
- Mandataires remuneration calculation
- Merge of businesses after acquisition (Elf and Fina)
- Fast Result Delivery exercices
- SGBeLux Internet and Intranet manager
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Shell
- Shell Gas BeLux Regional Sales
Paris
1990 - 1997
- Coaching of Mandataires (sales, HSE, administration, logistic, training)
- Creation of new mandataire
- Management of 6.000 small/large bulk customers
- Management of 600 cylinders' points of sales
- Implementation on the field of new acquisitions (Elf and Fina)
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Shell
- Belgian Shell Management Information Chemicals
Paris
1988 - 1990
- Multi-cultural environment (Benelux structure)
- Review of management information tools and output
- Key user IT skills
- Language skills
- Basic finance skills
