Mes compétences :
Méthode agile
Gestion de produit
NLP
Web
Marketing
Optimisation des process
Entreprises
Nuance Communication
- Product Manager
2013 - maintenant
VirtuOz
- Business Analyst
2009 - 2013Missions:
- Work with various stakeholders to understand their processes and tool requirements
- Review existing processes, procedures, work methods and identify concrete improvements to improve operational effectiveness, accuracy and client satisfaction
- Participate in the selection of tools and solutions to support best practices processes
- Collaborate with Clients, Product Management and R&D department to support high performing organization
- Analyze customer business requirements and product usage
- Create, develop and document best practices, and share usage ideas among customers and internal teams (Sales, Marketing, Professional Services)
- Manage multiple, competing, cross-functional projects simultaneously
Assist in marketing activities that impact customer engagement and success ranging
VirtuOz
- Project Manager
2007 - 2009Missions:
- Direct and manage project development from beginning to end
- Facilitate clients’ choice for the definition of project scope and goals
- Define project tasks and manage the resources needed to achieve project goals
- Develop full-scale project plans and produces deliverables and communication documents
- Identify and resolve issues and conflicts within the project team
- Identify and manage project dependencies and critical path and collaborate with other department to manage them
- Develop and deliver progress reports, proposals, requirements documentation
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Freever
- Marketing and Community Manager Assistant
2005 - 2005Missions:
- Continually advance the understanding of members: who they are, what they want and what tools they need (via outreach, interviews, surveys, focus groups, phone calls)
- Define strategies to grow, engage and retain member
- Develop and drive events, programs, contests, promotions and incentives with support from Marketing and PR to grow and engage the community
- Deciding which programs, systems and site features we should focus on to maximize member interaction
- Network, attend trade events and identify best practices in Community Management
- Use the appropriate tools, identify and report on key metrics and ROI for website marketing, such as traffic, visitor behavior and conversion to sales.
