Menu

Simon ASTIER

BARCELONA

En résumé

After graduated a Bachelor of Arts in Marketing in Bordeaux, France, I traveled and worked throughout Europe. My native language is French, but I can also speak English, Spanish and Italian.

My professional qualifications are varied as I have worked in many different areas such as the healthcare industry, flights booking services and network administraion. I have the understanding and compassion to sympathize with customers and the communication skills to help them understand the company’s point of view.


Mes compétences :
Insurance Claims > Claims Administration
Network administration
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Internet
Customer Relationship Management
Amadeus CRS

Entreprises

  • MST holding - Helpdesk analyst

    2015 - 2015
  • Computacenter Services Iberia - Helpdesk analyst

    Barcelona 2014 - 2015 • Receiving requests an issue via phone, web and email
    • Understanding users’IT and business needs
    • Troubleshooting basic issues delivering outstanding customer service
  • ANTELES - Customer Advisor (ASP)

    2014 - 2014 • Helping people to fill in their tax declaration on internet
    • Teaching them how to use the drawing software
    • Guiding them along the process
  • TRX Germany - Travel Agent (VOL24.FR)

    2011 - 2011 • Booking flights looking for best prices
    • Claims intake, claims processing and claims management
    • Handling enquiries from clients and prospective clients
  • Sitel (Contact Center) - Customer Advisor (LIFESCAN)

    2010 - 2010 • Logging Lifescan clients’ responses in the CRM system
    • Troubleshooting product issues
    • Setting up and managing accounts for clients
  • TEAM TRACKERS - Customer Service Coordinator (AIRFRANCE)

    2007 - 2008 • Phone communication with passengers in the area of luggage claims
    • Claims intake, claims processing and claims management
    • Calculation of compensation files and authorization of payments

Formations

Annuaire des membres :