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Slaheddine BAKLOUTI

TUNIS

En résumé

Mes compétences :
Savoir manager et coacher une équipe
Prévenir et résoudre, les conflits
Piloter les carrières dans les organisations
Piloter et améliorer le système de formation
Piloter des changements
Evaluer les performances, les compétences et le po
Utiliser les différentes approches de motivation d
Customer Relationship Management
Audit
help desk
Human Resources Management
Cisco Switches/Routers
responsible for the smooth running
X25
Team Management
TCP/IP
Responsible for the P
Project Management
Nortel
Frame Relay
responsible for a budget
responsible for a big project
first line maintenance
fault diagnosis
facilitation skills
X400
Workshop Business Performance Management
Time Management
Technical Management
Team Building
Six Sigma
Senior Manager Customer Service Management
SNA
Remote phone support
Remote assistance
Presentation skills
Operations Management
Network Management
Marketing Management
Manager Customer Service Management
Macroeconomics
International trade
III- Language Skills
ICRC
Financial Accounting

Entreprises

  • Optimal Decision - Sales consultant

    2012 - maintenant , I work as freelance with a performance management and accounting cabinet in Tunis. I'm a sales consultant for products and services export for Africa region.

  • SITA - Représentant SITA pour la TUNISIE

    Paris La Défense 2003 - 2012 I have been appointed as SITA Tunisia Representative dealing will all administrative issues in the country (Additional task) responsible for a budget of 1,000,000 TUD.
    , I have been appointed as Senior Manager Customer Service Management for North Africa, Sudan, Eritrea and Djibouti (responsible for the smooth running of the operations in the 7 countries ( Algeria, Tunisia, Libya, Mauritania, Sudan, Eritrea and Djibouti ).
    * Regional escalation point for customers' problems that could not be solved by tier 1 team (help desk), and related to data link and network layers.
    * Coordinate with the regional operations director and/or vice president for setting the trouble shooting and regional escalation procedures.
    * Support operations and technical department as on-line consultant for solving network problems.
    * Network nodes installation support for the technical teams.
    * Auditing operational and technical team performance and procedures.
    * Accountable for any technical and operational issue in my territory.
    * Responsible for the P & L of my territory (Around 500 US$ budget & 1500 KUS$ revenue).
    * Responsible of all Human Resources Management of all the employees within my territory. ;

  • SITA - Senior Manager customer service

    Paris La Défense 1988 - 2012 I have been appointed as SITA Tunisia Representative dealing will all administrative issues in the country (Additional task) responsible for a budget of 1,000,000 TUD.
    , I have been appointed as Manager Customer Service Management for North Africa and Mali (responsible for the smooth running of the operations in the 6 countries ( Morocco, Algeria, Tunisia, Libya, Mauritania and Mali ).
    * Regional escalation point for customers' problems that could not be solved by tier 1 team (help desk), and related to data link and network layers.
    * Coordinate with the regional operations director for setting the trouble shooting and regional escalation procedures.
    * Support operations and technical department as on-line consultant for solving network problems.
    * Network nodes installation support for the technical team.
    * Auditing operational and technical team performance and procedures
    * Accountable for any technical and operational issue in my territory.
    * Responsible for the P & L of my territory (Around 350 US$ budget & 900 KUS$ revenue).
    * Responsible of all Human Resources Management of all the employees within my territory. ;

  • Hôtel Les Oliviers SFAX TUNISIE - Chef de Cuisine

    1981 - 1983 I had been a second chef then chef de Cuisine.

Formations

  • South Mediterranean University SMU (Tunis)

    Tunis 2005 - 2007 Executive Master for Business Adminisration (EMBA)

    The Topics covered by this program are the following:
    * Team Building
    * Financial Accounting
    * Business Statistics
    * Managerial Economics
    * Managerial Accounting
    * Leading and managing
    * Family Business
    * Operations Management
    * Marketing Management ;
    * International Macroeconomics & Finance ;

  • Ecole Nationale Des Ingénieurs Sfax (Sfax)

    Sfax 1983 - 1987 Technical Engineer Diplôma

    * Graduation grade : Distinction
    * Graduation project grade : Distinction
    * Project Subject : Digital Multimeter.

  • Ecole Nationale D'Ingénieurs De Sfax Tunisie (Sfax)

    Sfax 1983 - 1987 Technical Engineer Diplôma

    * Graduation grade : Distinction
    * Graduation project grade : Distinction
    * Project Subject : Digital Multimeter.
    III- Language Skills:

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